WhatsApp Business
for your Customer Service

Revolutionise your customer communication

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MAXIMIZE THE USE OF WHATSAPP BUSINESS

WhatsApp, the world’s most popular messaging app. It boasts over 2 billion users and records over 100 billion messages sent everyday.

It will allow you to have better communication with your customers, wherever they are. Quickly answer their questions and assist them throughout their journey.

BeCloud is WhatsApp Business Service Provider.

SIMPLIFY AGENTS OPERATIVITY

The integration between WhatsApp Business and traditional communication channels offers numerous advantages for a more efficient, quick responce.

WhatsApp allows instant real-time communication between customers and operators. Waiting times are reduced and overall CX improved.
Operators will be able to manage more conversations simultaneously, allowing efficiency and more requests handling.
Automatic responces for basic FAQs can be implemented as well. The process frees operators of frequent, repetitive tasks and concentrate on more complex, delicate matters.

THE POWER OF CONVERSATIONS

MARKETING

Promotional or informational updates and invitations for customers to take action. All business interactions that do not fall into the categories of utility or authentication are considered marketing conversations.

UTILITY

Assist customers with specific requests or transactions by providing updates on ongoing transactions, sending notifications, post-purchase information, or recurring statements.

AUTHENTICATION

Authenticate users using unique access codes, which may be required in a multi-step login process, such as verification and account recovery.

SERVICE

Service conversations are initiated by users; they typically involve resolving customer inquiries. Companies can respond within the customer service window, which is available 24/7.

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Implementation for all your needs

Maximize each conversation category with an AI chatbot providing 24/7 support to enhance customer experience and loyalty.

Promote products through an automated WhatsApp system, utilizing tags and dynamic campaigns for better targeting. Reach customers on their preferred channel. Boost conversions by sending mass messages with templates, scheduling communications, and using automated responses.

Set reminders via WhatsApp for bookings, document delivery, and updates, with 24/7 AI chatbot support for efficiency. Easily manage message flows with an intuitive interface and integrate marketing tools, e-commerce platforms, CRMs, and management systems for a streamlined experience.