The perfect partner for your business
Established in 1954, OCME is a leading packaging machinery company, Headquartered in Parma – Italy, and operating globally, providing customers with premium, innovation-based solutions for packaging consumer goods.
It has provided its customer’s top-quality consumable packaging solutions, based on ongoing innovative research for 64 years. Since 2017 they have been part of the Aetna group holding with more than 3,500 satisfied customers.
CHALLENGES & GOAL
The goal was to improve the technical help desk dedicated to customers, implementing a flexible and personalized solution, with features closer to their business needs. OCME, thanks to BeInContact, is able to ensure the best-qualified support with a guaranteed response time, 24 hours a day, 7 days a week, all over the world.
“The desktop agent is very intuitive and easy to use. It is a very flexible system that allows adaptability to the needs of completely different working and organizational contexts. It is possible to expand the starting module with many additional functions so as to be able to use a single tool that brings together various communication channels. The experience at the moment is very positive, starting from the good understanding established with my project contacts.”
Responsible 24/7
Goals
• Enhancing the technical help desk with a customized solution
• Provide the best-qualified support worldwide
