Cloud Contact Center

A single application to optimize Customer Experience

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PRIORITIZING PEOPLE: ELEVATE YOUR CX

With our cloud contact center, you can engage with your customers simultaneously across multiple channels. Utilizing a single web interface, you can deliver a comprehensive and immediate support experience.

Track every interaction seamlessly across all channels -voice, email, web chat, video chat, social media, WhatsApp for Business, and Microsoft Teams. Stay on top of operations to provide your customers with timely, personalized, and effective care.

ELEVATING CUSTOMER ENGAGEMENT WITH OUR OMNICHANNEL APPROACH

Maximize the potential of your Cloud Call Center workforce with our omnichannel strategy, designed to enhance user experiences through innovative functionalities.

Our fully cloud-based structure operates seamlessly across digital channels, eliminating usage and adoption barriers while bridging the gap between customers and effective solutions to their issues.

With integrated reporting features, you can optimize your cloud service strategy and ensure your call center becomes a key driver of success!

A UNIFIED, ALL-IN-ONE PLATFORM

As pre- and post-sales needs continue to evolve, companies increasingly require a communication platform that can respond swiftly and effectively to these demands.

BeInContact offers a single, user-friendly web interface that allows you to manage interactions across all channels, whether voice or digital. With the activation of our service, you gain access to a comprehensive platform equipped with “on-demand” functionalities tailored to your business requirements.

Key features offered by BeInContact include:

Customer Care
Telemarketing/Sales Campaigns

Select the solution that best fits your business!

OMNICHANNEL AGENT DESKTOP

BeInContact is an advanced omnichannel multi-tenant platform that enables seamless configuration of multiple contact channels. Interactions across all channels are managed through a single Agent Desktop interface, maximizing agent efficiency and enhancing their overall experience.

With the BeInContact Agent Desktop, operators can effortlessly manage interactions from various services. The integrated telephone bar allows agents to handle calls while simultaneously accessing data and engaging with other channels, utilizing the latest innovations and technologies for optimal performance.