An Omnichannel cloud Software to revolutionise customer support
Robopac, along with the other brands of Aetna Group, is one of the largest manufacturers of packaging machines, offering the widest range of solutions to meet all customer product needs.
Robopac boasts a robust presence in key international markets, with multiple locations and production facilities worldwide. The company offers a diverse array of solutions, from semi-automatic wrapping machines featuring smart technology to advanced automatic packaging systems. Their product line includes industrial packaging machines, cartoners, palletizers, AGV & LGV shuttles, as well as specialized machines for recycling raw materials.
CHALLENGES & GOALS
The objective was to enhance the help desk service by deploying a flexible and highly customisable solution tailored to meet the specific needs of the workplace. With BeInContact, Robopac can now deliver qualified and prompt support to its customers, ensuring guaranteed response times and availability around the clock, seven days a week, across the globe.
“Delivering high-quality service in Robopac’s post-sales area presents an ongoing challenge in managing global communications with customers. With the adoption of BeInContact, we can now centralise all communications on a single platform, significantly reducing response times. This empowers us to provide a highly personalised and responsive service.”
After-Sales Manager
Goals
Enhancing the help desk service by implementing a flexible and highly customizable solution that effectively addresses the specific needs of the workplace.
Functionality
Provision of National and International Numbering.
“Follow the Sun”
BeTracker – Contact Management System
