REVOLUTIONISE YOUR CONNECTION WITH CUSTOMERS
Our Call Centre Software is a comprehensive Customer Engagement solution that enables simultaneous interactions with clients across multiple configurable contact channels. Agents can manage all interactions through a single, unified web interface.
Essential customer information is readily available to enhance the customer experience and optimise daily operations. Easily track your customer journey by switching seamlessly between communication channels while leveraging the latest technologies. Contact statistics are always at your fingertips.
AN ALL-IN-ONE SOLUTION
BeInContact is a versatile Contact Center Software that requires no on-site installation to function effectively, offering numerous advantages for businesses.
- Unified Web Interface: Access all features through a single web interface, seamlessly integrated with any CRM system.
- Multi-Channel Support: Engage customers across various contact channels, including voice, chat, email, SMS, RCS, social media, voicebot, chatbots, WhatsApp, Microsoft Teams, and more.
- Optimised Agent Operations: Agents can efficiently manage their daily tasks, accessing caller information and analytics as soon as interactions begin.
- Customisable Client Experience: Tailor the customer experience to meet specific needs and preferences.
AI-POWERED CLOUD CONTACT CENTER
Integrated artificial intelligence capabilities streamline operations by automating repetitive tasks, enabling intelligent routing, and providing real-time assistance to agents.
This results in faster response times, reduced handling costs, and improved customer satisfaction. AI also powers advanced analytics, helping managers identify trends and optimize team performance. With full omnichannel support and seamless CRM integration, businesses can deliver consistent, personalized experiences across all touchpoints. The cloud infrastructure ensures reliability, security, and rapid deployment, empowering teams to work from anywhere with full operational control.
Download the guide and get more information!
DownloadExplore the features of BeInContact
IVR
Improve your Customer Experience and optimise Customer Service processes
ACD
Help your customers contact the most suitable operator to solve their problems
Predictive Dialer
Lower waiting and dialling times between calls, reducing costs and optimising your agents work
Call Recording System
Monitor the performance of your services in real-time
Contact Management System
Optimise your work with the Contact Management
Data Center & Disaster Recovery
An emergency-proof strategy
Unifieds Report
Collect and analyze data from all interactions to build your strategies
Voicebot
Automated voice interactions made smarter
Information Request
UK Office: 4 Brackley Close, Bournemouth, Christchurch, Dorset BH23 6SE
IT Office: Via Montello 135, 20831 Seregno (MB) Italy
marketing@becloudsolutions.com
+44 20 4571 0701
VAT GB205768206
