REVOLUTIONIZE YOUR CONNECTION WITH CUSTOMERS
Our Call Center Software is a comprehensive Customer Engagement solution that enables simultaneous interactions with clients across multiple configurable contact channels. Agents can manage all interactions through a single, unified web interface.
Essential customer information is readily available to enhance the customer experience and optimize daily operations. Easily track your customer journey by switching seamlessly between communication channels while leveraging the latest technologies. Contact statistics are always at your fingertips.
AN ALL-IN-ONE SOLUTION
BeInContact is a versatile Contact Center Software that requires no on-site installation to function effectively, offering numerous advantages for businesses.
- Unified Web Interface: Access all features through a single web interface, seamlessly integrated with any CRM system.
- Multi-Channel Support: Engage customers across various contact channels, including voice, chat, email, SMS, social media, chatbots, WhatsApp, Microsoft Teams, and more.
- Optimized Agent Operations: Agents can efficiently manage their daily tasks, accessing caller information and analytics as soon as interactions begin.
- Customizable Client Experience: Tailor the customer experience to meet specific needs and preferences.
WHEREVER YOU WANT
Both the infrastructure and phone lines are fully cloud-based, requiring only operator seats that consist of PCs with an internet connection – no specific physical location is necessary for operation.
Every user can connect to our Cloud Call Center Software through any communication channel. The system seamlessly redirects interactions to any operator, regardless of their location.
Whether on-site, in a remote office, outsourced, or working from home, no installation is required to connect with your team.
FEATURES AND ADVANTAGES OF CUSTOMER JOURNEY
BeInContact is highly flexible, catering to a diverse range of businesses, regardless of size. It ensures 99.9% business continuity while complying with industry standards and regulations.
The platform offers pre-integrated services that can be activated individually, tailored to meet specific business needs and market demands.
Our teleselling software seamlessly integrates with leading CRMs such as Salesforce, Oracle Service Cloud, Microsoft Dynamics, Zendesk, SAP, Vtiger, and ServiceNow, among others.
This integration facilitates an exceptional customer experience by simplifying client management and enhancing overall service delivery.
Download the guide and get more information!
DownloadExplore the features of BeInContact
Omnichannel Cloud Call Center
Optimize workforce and business communications, all in one application
Artificial Intelligence
Support your call center with the latest technologies.
IVR
Improve your Customer Experience and optimize Customer Service processes
ACD
Help your customers contact the most suitable operator to solve their problems
Outbound Calls & Predictive Dialer
Lower waiting and dialing times between calls, reducing costs and optimizing your agents work
Recording & High Reliability
Monitor the performance of your services in real-time
Contact Management & Ticketing
Optimize your work with the Contact Management
CRM in Cloud
Add new features to meet the needs of your call center by integrating CRM platforms
Data Center & Disaster recovery
An emergency-proof strategy
Analysis & Report
Collect and analyze data from all interactions to build your strategies
Information request
4 Brackley Close, Bournemouth, Christchurch, Dorset BH23 6SE
marketing@becloudsolutions.com
+44 20 4571 0701
VAT GB205768206
