REVOLUTIONISE YOUR CONNECTION WITH CUSTOMERS
Our Call Centre Software is a comprehensive Customer Engagement solution that enables simultaneous interactions with clients across multiple configurable contact channels. Agents can manage all interactions through a single, unified web interface.
Essential customer information is readily available to enhance the customer experience and optimise daily operations. Easily track your customer journey by switching seamlessly between communication channels while leveraging the latest technologies. Contact statistics are always at your fingertips.
AN ALL-IN-ONE SOLUTION
BeInContact is a versatile Contact Center Software that requires no on-site installation to function effectively, offering numerous advantages for businesses.
- Unified Web Interface: Access all features through a single web interface, seamlessly integrated with any CRM system.
- Multi-Channel Support: Engage customers across various contact channels, including voice, chat, email, SMS, social media, chatbots, WhatsApp, Microsoft Teams, and more.
- Optimized Agent Operations: Agents can efficiently manage their daily tasks, accessing caller information and analytics as soon as interactions begin.
- Customizable Client Experience: Tailor the customer experience to meet specific needs and preferences.
FEATURES AND ADVANTAGES OF CUSTOMER JOURNEY
BeInContact is highly flexible, catering to a diverse range of businesses, regardless of size. It ensures 99.9% business continuity while complying with industry standards and regulations.
The platform offers pre-integrated services that can be activated individually, tailored to meet specific business needs and market demands.
Our teleselling software seamlessly integrates with leading CRMs such as Salesforce, Oracle Service Cloud, Microsoft Dynamics, Zendesk, SAP, Vtiger, and ServiceNow, among others.
This integration facilitates an exceptional customer experience by simplifying client management and enhancing overall service delivery.
Download the guide and get more information!
DownloadExplore the features of BeInContact
AI Call Center
Optimize workforce and business communications, all in one application
Artificial Intelligence
Support your call center with the latest technologies.
IVR
Improve your Customer Experience and optimize Customer Service processes
ACD
Help your customers contact the most suitable operator to solve their problems
Outbound Calls & Predictive Dialer
Lower waiting and dialing times between calls, reducing costs and optimizing your agents work
Recording System
Monitor the performance of your services in real-time
Contact Management System
Optimise your work with the Contact Management
Data Center & Disaster Recovery
An emergency-proof strategy
Analysis & Report
Collect and analyze data from all interactions to build your strategies
Information Request
UK Office: 4 Brackley Close, Bournemouth, Christchurch, Dorset BH23 6SE
IT Office: Via Montello 135, 20831 Seregno (MB) Italy
marketing@becloudsolutions.com
+44 20 4571 0701
VAT GB205768206
