WHAT IS A CONTACT MANAGEMENT SYSTEM?
A Contact Management System (CMS) is a tool that keeps and structures contact details such as full names, telephone numbers, email addresses, and physical locations, consolidating every customer touchpoint and past interaction into a single unified database to help businesses streamline communication workflows, prevent duplicate entries, and strengthen long-term client relationships.
Our platform BeTracker is designed to manage customer relationships and optimize your business processes by handling accounts and support tickets, providing real-time access to the client database and ticket statuses, while also integrating Customer Service SLA and KPI calculation features. It is also possible to centralize customer information, making it easier to deliver after-sales services and create up-selling and cross-selling opportunities.
CONTACT MANAGEMENT SOFTWARE TO SIMPLIFY YOUR DAILY ACTIVITIES
As an integrated Contact Management Software, BeTracker includes in its system several functionalities for customer management, such as a calendar integrated with the workgroups for planning daily activities, while operators logged into the Agent Desktop can manage the entire system from a single user interface.
All the information contained in the interaction, such as voice recordings or sent messages, will be automatically saved in a specific registry section, guaranteeing the continuity of information of Digital Customer Care.
CASE MANAGEMENT FOR STRONGER CUSTOMER RELATIONSHIPS
Within BeInContact you can find the integrated Case Management section which handles the customer service process from the first contact all the way to ticket resolution. Since tracking problems and customer’s request is essential for any company, this integrated system manages, registers, and organizes the problem and motivation of contact according to your need.
As one of the most advanced contact management systems available, the platform keeps every interaction on file, including voice recordings and messages exchanged with the customer, so your team can pull up a customer’s full history at any time and use that context to address conversations better and spot new sales opportunities along the way.
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