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BeCloud Solutions and Cluster Reply: Fast & Cloud Customer Service Solution

BeCloud Solutions and Cluster Reply realized an End to End Full Cloud solution that integrates BeInContact (Cloud Contact Center Solution) and Microsoft Dynamics 365 platform. This solution allow organizations to have an omnichannel solution (with modules/services that could be activated individually), natively integrate with an international telephony and connectivity service, in the CRM Microsoft Dynamics 365 platform.

Benefits:

Improve and accelerate customer and its needs identification
Omnichannel and Unified Customer Experience
Save all interactions happened with the company
Manage customers and their requests in realtime
Allow customer service agent to control channels and have information about the customer

BeCloud Solutions Interview

“[…] integrating voice and data, it is possible to realize a Customer Experience that is more reactive and closer to your Customers to meet actual market needs.” said Massimo Triggiani, CEO at BeCloud Solutions Ltd.

Cluster Reply Interview

Sergio Artuso, Partner of Cluster Reply, explains: “Thanks to the integration between Microsoft Dynamics 365 and BeInContact, Cluster Reply and Be Cloud Solution are able to provide an effective and complete user experience for both the end customer and the Customer Service agents, providing a fast, flexible and easy to use solution, with the added advantage of allowing companies to focus exclusively on their core business”

About Cluster Reply

Cluster Reply is the company in the Reply group specialized in consulting services and systems integration on Microsoft technologies. It operates in Italy and collaborates with other companies in the group that are Microsoft partners in Brazil, Germany, the United Kingdom and the United States.
The company is focused on innovation and followed the evolution of Microsoft offering from on-premises to cloud, in the solution areas of Modern Workplace, Business Applications, Applications and Infrastructure, Data and AI.
The strong experience, matured in over 20 years of collaboration with Microsoft in Italy, enables Cluster Reply to help their customers in choosing the best solutions from Microsoft, quickly and effectively, adding to the Microsoft certified competencies, a distinctive knowledge of market industries and processes.
Cluster Reply have been a Microsoft partner in Italy since the foundation in 1996 and received several acknowledgments at national and global level. Among the most recent Microsoft Awards are: Digital Transformation Partner of the Year (2014-2016), Worldwide Emerging Azure HiPo Partner of the Year (2016), Cloud Transformation Azure (2017), Best Azure solution Provider (2018).