A partnership that generates value
Arquati, a historical Italian brand specialized in the production of awnings and pergolas, has no equal in the world. With courage, a professional approach, and more than 60 years of experience on the market, Arquati’s tailor-made solutions will be able to satisfy every request. For the company fulfilling the client’s expectations is imperative.
Be it office, home, or exterior the product’s quality must be the top priority.
CHALLENGES & OBJECTIVES
The partnership between BeCloud and Arquati sparks from the latter’s desire for optimization for its Customer Service and Contact Center.
Enhancing service quality and obtaining quicker connections with customers was the priority. BeInContact fulfilled all prefixed objectives. In 2021 the management of interaction numbers has grown to 25.000 inbound calls and 400.000 outbound ones. We upgraded the Swiss, French, and Italian contact channels.
“Arquati’s Contact Center needed comprehensive technology to handle all communication channels. Together with the partnership with BeCloud, we now have a robust CXM solution with all the functionality needed to raise the level of customer service we provide to customers.”
Director of Purchasing
Goals
• Optimizing activities and improving customer service
• Managing a large number of interactions on the voice and SMS channel
Functionality
Outbound Campaigns
Voice Channel Integrated with CRM
Optimize ‘operability of Inbound agents
