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Salesforce integration available on AppExchange

Ringwood (United Kingdom) – January 15th, 2019

BeCloud Solutions today announced that the integration between BeInContact (Cloud Contact Center solution) and Salesforce.com is now available on AppExchange, the world’s most popular Marketplace for Cloud Business Apps.

Customers can deploy BeInContact for Salesforce.com to identify, prioritize, track and convert leads; Sales executives can now have interactive connection to current and future customers.

BeCloud Solutions today announced that the integration between BeInContact (Cloud Contact Center solution) and Salesforce.com is now available on AppExchange, empowering businesses to connect with their customers, partners and employees in entirely new ways. With comprehensive contact center controls, contact and customer information displayed on a single unified screen, agents are empowered to quickly personalize customer interactions, regardless of channel from inbound or outbound voice calls and voicemail, email, chat and social media interactions. By achieving Salesforce ISV Partner status, customers can be assured they are getting a unified app for customer service  that works easily as part of the agent desktop.

Highlights and key features

  • Pre-integrated installation package, no custom code is needed;
  • Single Sign-on, without password/username memorization;
  • Automatic Screen pop-up of Salesforce.com objects;
  • Click To Call to save time and to reduce errors;
  • Integrated IVR and ACD system for the intelligent routing of the interaction to available operators with the right skills requested by callers;
  • Ability to prioritize incoming calls according to queues, to agents’ availability or “VIP” calls;
  • Activity History, including custom fields;
  • Combined voice-data report in Salesforce.com;
  • Different phone devices available: embedded softphone, IP-phone or any device on PSTN network;
  • Available for Classic & Lightning version, for Sales & Service Cloud.

These features allow companies to increase business and agent productivity, to improve internal processes and to reduce costs.

About BeCloud Solutions

BeCloud Solutions provides the most simple, powerful and innovative Cloud Contact Center platform (named BeInContact), available at global level, that empower mid- and enterprise-size businesses to deliver great customer experience across all communication channels like voice, text, chat, email, video, messengers and bots (AI) faster and easier than ever before, reducing and/or eliminating the classical barriers to adoption.

BeInContact Cloud Contact Center platforms are used globally in over 15 countries, 4 continents and 9 languages by companies of all sizes.

BeCloud & BeInContact are the trademarks of BeCloud Solutions Ltd.

 

BeInContact is available now on the AppExchange at this button: