IVR - Interactive Voice Response
"Quickly develop your IVR with the designer application"
The Interactive IVR Designer is a rapid application that provides a set of program building blocks that are easier to use – and faster to learn – than traditional APIs. But, you won’t sacrifice power, flexibility or control. The graphical IVR Designer can reduce your solution cost by 60% or more.
Interactive Voice Response / Self-Service solutions enable organizations to:
- Reduce costs
- Improve efficiencies
- Decrease customer wait times
- Improve customer satisfaction
Interactive Voice Response can be used for direct callers with information capture to route calls and present data to agents for first-time-resolution if and when live interaction with a representative is required.