The Interactive IVR Designer is a rapid application that provides a set of program building blocks that are easier to use – and faster to learn – than traditional APIs. But, you won’t sacrifice power, flexibility or control. The graphical IVR Designer can reduce your solution cost by 60% or more.

Interactive Voice Response / Self-Service solutions enable organizations to:

• Reduce costs
• Improve efficiencies
• Decrease customer wait times
• Improve customer satisfaction

Interactive Voice Response can be used for direct callers with information capture to route calls and present data to agents for first-time-resolution if and when live interaction with a representative is required.