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IVR - Interactive Voice Response

"Quickly develop your IVR with the designer application"

The Interactive IVR Designer is a rapid application that provides a set of program building blocks that are easier to use – and faster to learn – than traditional APIs. But, you won’t sacrifice power, flexibility or control. The graphical IVR Designer can reduce your solution cost by 60% or more.

Interactive Voice Response / Self-Service solutions enable organizations to:

  • Reduce costs
  • Improve efficiencies
  • Decrease customer wait times
  • Improve customer satisfaction

Interactive Voice Response can be used for direct callers with information capture to route calls and present data to agents for first-time-resolution if and when live interaction with a representative is required.