SEAMLESS VTIGER INTEGRATION WITH BEINCONTACT FOR UNIFIED SUPPORT
With an intuitive and fast user interface, Vtiger integrations with the BeInContact solution provides a powerful, unified tool for routing and managing all contact channels. This setup allows Customer Service operators to handle every configured communication channel directly within the BeInContact platform, streamlining their workflows and reducing the need for multiple interfaces.
Leverage the advanced capabilities of BeInContact with Vtiger Cloud to build the ideal communication strategy for your business, ensuring smooth, consistent, and efficient interactions across all customer touchpoints.
STREAMLINE VOICE CHANNEL MANAGEMENT WITH BEINCONTACT
Access BeInContact’s powerful features through the Agent Desktop, seamlessly integrated with Vtiger to provide a unified view of customer information. With the Vtiger integrations through CTI Phone Bar APIs, you can manage all contact channels in one place, allowing agents to handle incoming interactions with full context and customer details, optimizing communication and information flow.
Implement these capabilities effortlessly with the native connector—no coding or development skills required—making it easy to enhance customer interactions and improve service efficiency.
BEINCONTACT AND VTIGER FOR CENTRALIZED INSIGHTS
BeInContact’s native integration with Vtiger enables seamless data transfer, consolidating all customer interactions within Vtiger reports. This integration allows you to keep comprehensive records of customer contacts and support requests in one centralized database.
Following each interaction across any configured channel, BeInContact transfers detailed metrics—such as interaction duration, type, channel, results, queue and wait times, IVR choices, and more—directly into Vtiger CRM. Supervisors and team leaders can then access these insights through real-time dashboards, transforming quantitative metrics into actionable, qualitative insights that enhance customer service management.
CRM INTEGRATIONS
Information request
4 Brackley Close, Bournemouth, Christchurch, Dorset BH23 6SE
marketing@becloudsolutions.com
+44 20 4571 0701
VAT GB205768206
