Best Call Center CRM integration
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SALESFORCE INTEGRATION
Integration with Salesforce provides your Contact Center with single sign-on, Salesforce data-based interaction routing, screen popup, activity history, and click-to-call functions. Improve customer experience by increasing agent productivity with integrated user interface.
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MICROSOFT DYNAMICS INTEGRATION
Our integration with Microsoft Dynamics 365 simplifies the access and use of data in Contact Center operations, providing a complete customer service to your contacts. Interact with customers on their favorite channel and empower agents with Single Sign-On, routing interactions based on Dynamics 365 data, pop-up, history and click-to-call functions.
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ZENDESK INTEGRATION
Zendesk and Beincontact help companies combine customer interactions across multiple channels, such as Zendesk chat, phone, email, and social media. Manage increased contact volume, provide better service to your customers, and increase agent productivity and performance with integrated user interface, click to call, pop-up and activity history automatically saved within tickets.
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SERVICENOW INTEGRATION
With the integration of Beincontact into Servicenow we are changing the way companies, employees and customers work together to resolve service requests. Our omnichannel offering allows seamless conversations between customers and knowledge workers on any channel, voice, messaging, email and video directly in Servicenow.
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ORACLE SERVICE CLOUD INTEGRATION
BeinContact’s seamless integration with Oracle Service Cloud provides an easy-to-use user interface designed to reduce agent training, using the same tools they are already familiar with. Increase agent productivity and improve customer experience with integrated user interface, with click-to-call, screen pop, automatic identification, prioritization, self-service, and more.
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SAP INTEGRATION
The integration between Beincontact and SAP helps companies to gain an in-depth view of their business and helps them to keep up with the competition. Deepen your customers’ knowledge and anticipate their needs to improve customer experience management. We simplify the technology for companies so that they can use our software as they wish, without interruption.
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VTIGER INTEGRATION
Companies increasingly need to integrate systems and data making them usable in a single reliable interface and that facilitates business processes. A user-centric design that provides easy and easy access to the content the agent is looking for, this is the integration of Beincontact to Vtiger. It implements a solid alliance that thanks to an intuitive and fast interface makes you get detailed information and saves you time.
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CRM CUSTOM API INTEGRATION
The wide availability of API allows us to go beyond integration to market-leading CRM software by integrating third-party web-based custom applications. You’ll benefit from an advanced software platform that provides you with everything you need to optimize processes, share data and base your strategies, allowing you to make decisions faster and more consciously.
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