The key role of Technology in delivering quality customer service
Cloud Contact Center Logistics
Established in 2022 from a collaboration between logistics and installation experts and the international leader Adeo, Golilla is dedicated to providing premium shipping and installation services across Italy. Specialising in handling large, bulky items (pallets and stoves, air conditioners, windows, and furniture), Golilla combines professionalism, expertise, and a customer-centric approach. It is the trusted partner for businesses of any size 01 and industry, distinguished by exceptional reliability, speed, and efficiency.
CHALLENGES & GOALS
Every service Golilla offers is designed with the customer in mind. Golilla implemented BeCloud’s fully Cloud-based, Omnichannel solution, BeInContact, to deliver outstanding customer service and swift issue resolution. As a result, agents are equipped with the tools they need to respond quickly and effectively to customer inquiries, ensuring a cutting-edge approach to customer support that meets and exceeds customer expectations.
Cloud Contact Center Logistics
“ The Cloud Contact Centre solution implemented by BeCloud marks a significant advancement in our customer support, providing us with advanced, tailored features that enhance our customers’ experience. This makes it an outstanding choice for delivering high-quality customer care. ”
Customer Care Manager
Goals
Golilla’s goals were to improve customer service efficiency, ensure quick issue resolution, and optimize agent operations. By adopting BeInContact, a cloud-based omnichannel platform, the company aimed to modernize its processes and implement an innovative, advanced work model.
Functionality
Provision of black numbers
Voice Channel Management
IVR and Call Back
Integration with Microsoft Dynamics CRM
