One Omnichannel solution, endless journeys
For over thirty years, Alidays has been a leading tour operator dedicated to fulfilling a timeless dream: the endless desire to explore the world. Since its founding in 1992, Alidays has specialised in crafting unforgettable travel experiences. Thanks to the passion and commitment of its people, Alidays has become a trusted partner for travelers seeking personalised services and expert guidance – offering inspiring content, unique cultural and territorial insights, fascinating curiosities, and, above all, extraordinary experiences.
CHALLENGES & OBJECTIVES
Alidays’ main challenge was to find a modern, flexible solution that would ensure efficient communication with its customers. That’s why we implemented BeInContact, an all-in-one omnichannel Contact Center platform designed to provide all the necessary tools to carry out daily activities without missing any interaction:
- Revamp Customer Service with an enterprise-class solution
- Add a new channel: WhatsApp Business
- Manage a large volume of interactions across different communication channels
“The desire to explore the world and discover new opportunities is in Alidays’ DNA. This passion has driven us to evolve, identifying concrete and innovative solutions to enhance the experience of those who rely on us. Our partnership with BeCloud enables us to offer more effective support, guiding our clients through every stage of their journey.”
Single Administrator
In short
Customer: Alidays
Sector: Travel
Location: Italy
Goals
We implemented BeInContact for Alidays, enhancing customer service with an enterprise solution, integrating WhatsApp Business, and efficiently managing multichannel interactions.
Functionality
• BeInContact: Implementation of the Omnichannel Cloud Contact Center Solution
• BeConnect: Provision of toll-free numbers and non-geographic numbers (NGN)
• Be360°: Integration with Salesforce CRM and BeInContact application to deliver a personalized CX
• WhatsApp Business: Account activation to optimize internal operations for travel consultancy experts.
