Innovation and performance: a winning customer care
With more than 20 years of experience Service Credit, and its specialists team, support banks, financial societies (Consumer credit, leasing, factoring, CQS) such as utilities, commercial societies, as well as public administration societies in customer management and their credits protection.
Branched and active on all italian territory, Service Credit operates exclusively through its Milan, Cosenza, Rome, and Reggio Calabria headquarters. Service Credit grants a flexible, innovative and “Customer Oriented” approach in customer relationships management as well as credit protection, management, and collection.
CHALLENGES AND OBJECTIVES
Thanks to BeInContact, and its Outbound campaigns, Service Credit managed to actively reach its customers while managing credit collection as well.
With the help of the Predictive Dialing system and report results, the business can visualise and reduce time between calls. Working efficiency and operators productivity is improved as well.
“We are going through an important technological transformation, of which BeCloud is a fundamental element, to improve the way we work every single day. Our services are 75% more efficient in call management than before, offering customers a more detailed and customised experience, to satisfy every customer’s needs.”
IT Manager
Goals
Improve timings and automate phone campaigns results to manage and collect debts.
Functionality
Outbound Campaigns
Predictive Dialer
Call recording
National numbers supply
