WFO & WFM

Streamlining Operations Through Integration

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Quotation

ENHANCING CONTACT CENTER EFFICIENCY

BeCloud empowers your contact center to advance in Workforce Management (WFM) and Workforce Optimization (WFO), enhancing operational efficiency while elevating the customer experience.

Our solutions are designed to support organisations of all sizes – from small teams to large enterprises – offering flexibility in daily operations and the tools to drive sustainable, long-term growth.

BeCloud’s Reporting, Analytics and Management Tools help drive WFM decisions in your business. Furthermore the BeInContact platform integrates seamlessly with a wide range of external WFM and WFO tools to deliver full functionalities.

These intergrations enable contact centers to maximise the value of their technology investments and continuously evolve toward delivering a superior, consistent customer experience.

ENHANCING AGENTS CAPABILITIES

Workforce Management analyzes call volumes and automatically schedules accordingly. Utilizing the Predictive Dialer, it identifies the most suitable agents with the right skill sets to handle incoming calls.

Agent schedules are precisely planned, and call volumes are accurately forecasted to optimize management. This approach not only enhances your team’s expertise but also significantly reduces turnover, leading to greater efficiency within your contact center.

Whether handling voice, video, email, chat, SMS, or messaging apps, your WFO/WFM tools empower agents to effectively manage customer requests. This allows them more time to think creatively and improve their knowledge base, ultimately enhancing their relationships with customers.