WhasApp Business & Chatbots: boosting meter self-reading efficiency
F.imm Business Company is an established player in the utility sector specialising in the supply and management of energy and water services for residential and corporate clients.
The company stands out for its focus on process digitalisation and the adoption of innovative technologies aimed at improving the customer experience and optimising operating costs.
“Thanks to BeCloud’s solution, we have transformed a critical process with a high operational impact into an automated digital workflow, improving data quality and reducing processing times. It is a tangible example of how technology and customer experience can go hand in hand.”
Head of IT
In short
Customer: F.imm
Sector: Utility
Location: Italy
Goals
F.imm needed to automate outbound meter-reading campaigns and reduce manual workload from processing customer-submitted photos. The goal was to simplify data collection, minimise errors, and speed up processing times.
Functionality
- WhatsApp Business: implementation of the WhatsApp Business standalone platform with an integrated chatbot.
