WHAT IS A PRIVATE CLOUD IN CONTACT CENTER?
A private cloud in contact center context is a dedicated infrastructure that ensures privacy and security across all customer interactions and data, offering businesses complete control over data and customization.
In addition to the CCaaS offering, we provide a dedicated private cloud hosting deployment with the same powerful contact center software, that delivers the same robust capabilities as the public version – including omnichannel communication, AI-driven quality management, advanced interaction analytics, seamless CRM integrations, and more- giving businesses full control, enhanced data privacy and maximum flexibility.
Whether hosted in a private or public cloud, the platform is continuously updated to ensure your contact centre always benefits from the latest features – empowering your teams to deliver a modern, efficient, and competitive customer experience.
PRIVATE AND PUBLIC CLOUD IN ONE PLATFORM
When evaluating private cloud vs public cloud options, businesses no longer need to compromise on functionality: both environments deliver the same powerful experience, with continuous updates ensuring access to the same cutting-edge features in either condition. This includes optional modules like the AI Suite and Workforce Management (WFM), keeping your contact center at the forefront of innovation.
Thanks to the platform’s unified architecture, switching between public and private cloud is effortless. The transition is seamless – with no operational downtime, no need to retrain agents, and complete data continuity – ensuring business as usual while adapting to your evolving needs.
PRIVATE CLOUD SOLUTIONS WITH FULL DIGITAL CHANNEL SUPPORT
Unlike many outdated legacy versions, our private cloud solutions stand among the most advanced on the market and are continuously enriched with new features.
The software is a modern, innovative contact centre platform – fully omnichannel and powered by advanced artificial intelligence, supporting all digital and traditional channels, including voice, email, SMS, text messaging, messaging apps, video calls, social media, and more. Among its advanced AI-powered capabilities are conversational IVR, quality management, auto-scoring, customer intent analytics, interaction analytics, and many other innovations designed to deliver a seamless, modern customer experience.
HYBRID PRIVATE CLOUD MODEL: FLEXIBILITY WITHOUT COMPROMISE
The platform supports a hybrid deployment model, giving your business the freedom to combine public and private cloud services based on your specific needs where you can decide which components reside in the public cloud and which remain in your private infrastructure. Core functionalities, reporting, data storage, or data management are but few of them.
This approach offers maximum flexibility and control, allowing you to tailor the solution to your operational, compliance, or performance requirements without sacrificing either innovation nor scalability.
Information Request
UK Office: 4 Brackley Close, Bournemouth, Christchurch, Dorset BH23 6SE
IT Office: Via Montello 135, 20831 Seregno (MB) Italy
marketing@becloudsolutions.com
+44 20 4571 0701
VAT GB205768206
