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AI-Enabled Contact Center Suite

Our own Suite for contact centre, add on of the BeInContact platform, lets you deploy powerful, perfectly integrated AI functionalities.

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AI CONTACT CENTER PLATFORM FEATURES

Our AI Contact Center Suite delivers a comprehensive set of capabilities designed to elevate both the agent and customer experience, while generating tangible value for the business.

As a fully integrated component of the BeInContact AI-powered omnichannel platform, the suite brings advanced artificial intelligence features natively into the system, removing the cost, effort, and complexity typically associated with external integrations.

NATURAL LANGUAGE PROCESSING & LLM

Our AI Contact Center solutions combine NLU, LLMs, sentiment analysis, machine learning, transcription, and interaction synthesis for operational efficiency. Customers get fully automated self-service that still feels natural and conversational.

Agents receive real-time support to resolve requests faster and more accurately, while complex tasks, such as internal quality management run automatically, saving time and cutting errors. The result is clearer insight into customer behavior and better decisions on how to improve service.

AI Suite - Real Time

Transcription

Transcription converts live or recorded audio into accurate, structured text for easy analysis and action. It enhances customer service, ensures regulatory compliance, and generates data for AI-driven insights.

AI Agent Assist & Teleprompter

AI Teleprompters don’t just display content – they generate or adapt it automatically based on conversation, customer profile, and channel (phone, chat, or video).

Suggestion

Real-Time Suggestions is the one that works in the moment, displaying the information an agent needs on their Agent Desktop, as text or as a link, at the point in the call or chat where it becomes relevant.

AI Suite - ASYNC

Summarization

Advanced transcription tools fully understand customer interactions, summarize them, and – with agent approval – automatically publish summaries to the company CRM.

Interaction Analysis

Interaction analysis monitors customer trends, identifies critical areas, and evaluates feedback to continuously improve the provided customer service.

Autoscoring & Omni QM

Agent behavior analytics use pre-set scripts and performance analysis, notifying supervisors if an agent deviates from the assigned script.

ADVANTAGES OF OUR AI CONTACT CENTRE SUITE

The suite delivers concrete benefits for agents, teams and businesses, such as:

Native BeInContact Add on
Real-time support for agents and supervisors, providing contextual suggestions and alerts for critical interactions.
Automated interaction evaluation across all channels, including voice, chat, and messaging, with AI-driven CSAT calculation.
AI-enhanced conversation analysis identifies intent and tracks performance indicators to improve service quality and efficiency.