SOLUTION BY SECTOR
Customer Care Outsourcing
Provide Call Center systems to improve Customer Experience
ALL ADVANTAGES FOR BPO COMPANIES
With our solutions, you can scale operations as needed, activate agent locations in your company or in their homes, and optimize tools to your business needs in real time. Simplify customer care outsourcing, connection to customer information and reports by focusing only on your business.
Stay up to date and in contact with them via telephony, WhatsApp for Business, Microsoft Teams, E-mail, Chat, Video, Social Messaging and much more.
CONTINUOUS INNOVATION
Using a single web interface, agents will be able to manage interactions and have all customer information on a single page, creating a fluid experience, optimizing the daily management of processes and increasing the Customer Experience.
By switching from one contact channel to another and taking advantage of the most innovative technologies and customer support features, you can keep track of the entire customer journey, always having the contact statistics of your customers with you.
Explore the features of Outsourcing (BPO)
CRM in Cloud
Microsoft Teams
WFO – WFM
MPLS & VPN connectivity
Multilingual agents
Analysis & Report
Assistance & Support
Toll free number and portability
Helps companies manage customer communication
ADD NEW FEATURES AS YOUR NEEDS
Extremely flexible, it meets the needs of companies of any size and sector, guaranteeing business continuity of 99.99% and respecting the required regulatory standards. Our BeInContact solution consists of various pre-integrated services that can be activated individually, depending on your business needs and the progress of your business. BeInContact integrates perfectly and natively with the main market-leading CRMs: Salesforce, Oracle Service Cloud, Microsoft Dynamics, Zendesk, ServiceNow, ect.
The best brands we work with
Do you need more information?
Find out how our solution can help you improve your Customer Experience by simplifying the management of your customers, taking advantage of the most innovative technologies and customer support features. Send us a message, we will contact you to find the day and time that best suits your availability.
4 Brackley Close, Bournemouth, Christchurch, Dorset BH23 6SE
marketing@becloudsolutions.com
+44 20 4571 0701
VAT GB205768206
