RAPID, INNOVATIVE PATIENT ASSISTANCE
The healthcare sector is built around three core pillars: patient care, workforce efficiency, and the protection of sensitive data.
Today, the pharmaceutical world is evolving at an unprecedented pace, embracing innovation and digital transformation across both online and offline environments. Delivering truly effective patient support requires striking the right balance between tradition and progress—combining trusted practices with forward-thinking solutions.
In recent years, the healthcare industry has experienced rapid growth and transformation, with a clear objective: placing the patient at the center of every interaction. Understanding and responding to patients’ needs—wherever they are and through any channel—is essential to delivering meaningful, high-quality care. Connect with BeInContact and start listening to your patients everywhere.
SPECIALISED ONLINE ASSISTANCE
BeInContact empowers healthcare professionals – including doctors, nurses, and pharmacists – to deliver consistent, high-quality patient care through a secure, cloud-based communication platform. With a single, intuitive interface, staff can instantly access comprehensive patient information and seamlessly manage interactions across multiple channels—voice, email, and SMS – optimising daily operations and enhancing overall efficiency.
The platform also supports teleassistance, extending the care journey beyond traditional settings. The televisit becomes an integral part of the therapeutic pathway, enabling clinicians to engage meaningfully with patients and their families. Through open dialogue and shared experiences, healthcare professionals can better evaluate symptoms, monitor treatment progress, and address concerns in a timely and personalised manner.
Completing the service offering, BeCloud provides automated SMS reminders to help patients keep track of medical appointments and therapy sessions. This proactive communication improves adherence, strengthens continuity of care, and fosters a more connected and patient-centered healthcare experience.
CCPA | HIPAA CERTIFICATION
Protect your patients’ sensitive health information with software that is fully compliant with Health Insurance Portability and Accountability Act (HIPAA).
Enacted in 1996, the Health Insurance Portability and Accountability Act is a U.S. federal law that establishes strict standards for the proper use, disclosure, and protection of electronically transmitted identifiable health information—commonly referred to as Protected Health Information (PHI).
It sets clear requirements to ensure data privacy, security, and confidentiality across healthcare organisations and their technology partners.
Explore the features of Healthcare & Pharma
Artificial Intelligence
Compliance
CRM integration
Omnichannel Cloud Contact Centre
Microsoft Teams
Support & Assistance
Custom experiences fitting all your needs
NEW FEATURES BASED ON YOUR VERY OWN NECESSITIES
Our solution is extremely flexible and designed to meet the diverse needs of businesses in the healthcare and pharmaceutical sectors. It ensures up to 99.99% business continuity, while fully complying with regulatory standards and industry requirements.
BeInContact includes a range of pre-integrated services that work seamlessly together. Each service can also be activated individually, allowing businesses to adapt the platform to their specific needs at any time.
In addition, the platform natively integrates with leading CRM systems on the market, as well as with custom-built solutions, ensuring smooth interoperability with existing infrastructures.
The best brands we work with
Do you need more information?
Find out how our solution can help you improve your Customer Experience by simplifying the management of your customers, taking advantage of the most innovative technologies and customer support features. Send us a message, we will contact you to find the day and time that best suits your availability.
UK Office: 4 Brackley Close, Bournemouth, Christchurch, Dorset BH23 6SE
IT Office: Via Montello 135, 20831 Seregno (MB) Italy
marketing@becloudsolutions.com
+44 20 4571 0701
VAT GB205768206
