LIVE Webinar: AI Suite – a Practical DEMO to Keep your Customer Service Ahead
| March 30, 2026
On March 25 we hosted a webinar exploring the role of artificial intelligence in customer experience and unveiling the latest AI capabilities of the BeInContact platform. Building on the discussion from our March 3 interview, the session demonstrated how AI can be seamlessly integrated into support processes and customer relationship management, enhancing efficiency, service quality, and responsiveness.
A central theme was the partnership between technology and human agents. AI is not a replacement—it’s an enabler. By automating routine, low-value tasks and providing real-time insights and recommendations, AI frees agents to focus on what matters most: listening, empathising, and handling complex customer situations.
Key Insights and Questions:
What vision drove the development of BeInContact’s new AI features?
Our mission has always been to put AI at the service of both customers and agents. Bots handle simple, repetitive requests, while human agents focus on more complex cases. The platform’s omnichannel approach—covering Voice, WhatsApp, SMS, and email—ensures smooth workflows and improves efficiency, automation, and the overall customer experience.
How does the AI-human collaboration work in practice within BeInContact?
We’ve developed features that assist agents throughout every interaction:
- Transcription: Automatically generates a complete, accurate textual record of audio or video interactions, reducing manual work and ensuring data consistency.
- Summarization: Provides real-time summaries of interactions, giving agents a clear overview while allowing them to focus entirely on the customer.
- Teleprompter: Monitors conversations against a company-approved checklist, ensuring agents follow the correct script and ask the right questions.
If you missed the event – or want to revisit the highlights – the recording is available. For a deeper dive into these topics, download our insightful ebook!
