Customer Experience 2020

• Events

| September 6, 2017

Conference – Exhibition – Business Speed Date

 

On October 12, 2020, in Milan, BeCloud Solutions proudly participated as a Silver Sponsor at “Customer Experience 2020”, an event organized by CMI Management Insights. The conference brought together industry leaders, innovators, and professionals to discuss the future of customer relationships, with a strong focus on innovation, technology, and strategy in the field of Customer Experience (CX).

Throughout the day, attendees had the opportunity to explore emerging trends, share best practices, and engage in high-value networking. The event served as a dynamic platform to present ideas, solutions, and insights into how businesses can evolve their CX strategies in a digital-first world.

 

A Day of Insight and Innovation

 

The agenda was rich and well-structured, featuring:

• 3 keynote speeches from CX thought leaders
• 4 thematic areas:
  • Customer Experience
  • Digital Future
  • Customer Service
  • CRM & Customer Centricity
• In-depth focus on Bots & Artificial Intelligence and their role in automating and enhancing customer interactions
• Two major research studies presented:
  • The IV edition of the CX Trend Observatory, exploring how companies are adapting to customer expectations
  • The follow-up study “The Bots, One Year Later”, offering key insights on the evolving role of conversational AI in customer service

BeCloud Solutions: Sharing Vision and Expertise

As part of our active participation, BeCloud Solutions engaged in Business Speed Date meetings, where we presented our latest solutions and shared real-world case studies demonstrating the impact of our technologies on enhancing the Customer Experience.

These meetings offered an excellent opportunity for one-on-one conversations with professionals and decision-makers interested in practical applications of cloud contact center platforms, CRM integration, automation, and omnichannel strategies. Our team showcased how BeCloud is helping businesses deliver seamless, personalized, and scalable customer interactions.

The event was an important moment for networking, knowledge-sharing, and reinforcing BeCloud’s position as a trusted CX technology partner.