Nuovenergie & Beincontact: enhancing customer support
Nuovenergie S.p.A. is a leading Italian energy supplier delivering electricity and gas nationwide. Grounded in sustainability, accessibility, and customer-first service, the company combines an extensive retail footprint with an acclaimed in-house support team.
Nuovenergie empowers customers with tailored eco-friendly energy plans and intuitive digital tools for effortless account management.
“The introduction of BeInContact has significantly enhanced our customer support – most notably making our credit recovery process more structured, traceable, and reliable. Today, our agents operate with greater precision and continuity, giving us a level of visibility into every activity that simply wasn’t possible before”.
Head of Credit Division
In short
Customer: Nuovenergie
Sector: Utility
Location: Italy
Goals
To overcome tool fragmentation, Nuovenergie sought to centralise and enhance its customer operations, particularly credit recovery. The goal was to implement a highly reliable, scalable, Cloud-native solution that could structure critical workflows and ensure seamless, controllable management with a fast time-to-market.
Functionality
- BeInContact: full-Cloud Customer Engagement platform – that centralise operational workflows and voice interactions.
