An always-connected contact centre for an ever-evolving CX
BeEasy – Consulting Call Center is a strategic partner specialised in facilitating communication between companies and their customers. It delivers tailored solutions for both private enterprises and public institutions, including customer care, customer acquisition, BPO services, technical support, and debt collection.
Through a consultative approach, BeEasy manages inbound and outbound interactions, ICT services, and back-office operations, integrating innovative technologies to ensure efficiency, reliability, and consistent service quality.
BeEasy is more than a call center: it is a constant, reliable voice that turns every interaction into a positive customer experience. The ideal partner for outsourcing customer experience management.
“Thanks to this new omnichannel platform, we have significantly improved how we manage customer relationships: we are now faster, better organized, and above all, closer to their needs.”
Founder & CEO
In short
Customer: Beeasy
Sector: Consulting Call Center
Location: Italy
Goals
BeEasy has successfully migrated to a new cloud-based omnichannel platform, enhancing operational efficiency, centralised control, and overall customer experience. The transition overcame key challenges related to system integration and service continuity, ultimately leading to higher productivity, improved responsiveness, and a more streamlined service delivery.
Functionality
• BeInContact: Enterprise omnichannel cloud contact center implementation with intelligent IVR.
• BeConnect: Supply of geographic and toll-free numbering, porting of a 100-number DDI block, and outbound SMS.
• Be360°: Integration with their own HDA PAT CRM
