Do you want to adopt new technologies and support new channels to reduce the cost? A close operation with artificial intelligence and humans is necessary to keep up with sensitive situations of the customers and optimize the business performance, offering a momentum upward to the future. BeInContact integrates an innovative system of AI Call Center and rules to escalate on the operation bringing the natural languages and conversational to become an essential component for a successful experience. To interact with an intelligent system becomes always more similar to interacting with a human operator.
Thanks to BeInContact and artificial intelligence, it is possible to standardise the services’ delivery, facilitate and optimize the activities of the call center AI by reducing the agents to manage issues of the first level. The integration to BeInContact allows in a transparent way for the final customers, to continue the conversation with a human, if the Bot exhausts his knowledge base and so must be treaty from the agent and not in “automatic” mode. The interactions start with the customer, and can be automatically escalated to an operator to connect to BeInContact without losing context.
To make in easy and rapid way system of Chatbot / Voice Bot: thanks utilization of AI, BeInContact will better the customers’ experience, to reduce the waiting time and will better the SLA and performance. The agent can be hired on all the channels to answer, to reduce the time and increase costs saving margins. Chatbot and Virtual Assistant will speak with your customers to give the information they need, always being able to count on the important human factor, in case of need.
Thanks to integration of BeInContact to the system of Artificial Intelligence and of Business Intelligence, you have the possibility to have detailed analysis, the performance and the KPI of your Contact Center. Use artificial intelligence for real-time monitoring of the sentiment of conversations, and export the metadata and the recording of an intelligent business system for a detailed analysis on the delivery of your service.
Are you having difficulty balancing costs and improving the customer experience in your Contact Center? Find out how our solutions can help you and choose the one that best suits your company. Send us a message, we will contact you to find the day and time that best suits your availability.