PBX system and UCaaS integration

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Quotation

SEAMLESS INTEGRATION WITH EXHISTING SYSTEMS

BeInContact is built to effortlessy integrate both IP and legacy PBX system. Through the BeConnect service, organisations can quickly establish a SIP Trunking between BeInContact and their existing IP-PBX infrastructure. This allows for the leveraging of a fully scalable and reliable architechure SIP protocol-based.

Contact centres will be able to manage inbound and outbound calls using their current telephony equipment, including platforms such as Cisco Call Manager, Alcatel or every other Asterisk-based system.

ADVANCED CLOUD-BASED PBX FUNCTIONALITIES

BeInContact provides powerful built-in virtual PBX capabilities. Removing the need for on-premise infrastructure being just one of them. IP phones (including Yealink, Snom, GrandStream, etc…) can be configured as PBX extensions connected directly to the Cloud platform. The connection unlocks full inbound/outbound call management without accessing the BeInContact UI.

This cloud-native approach drammatically reduces costs, streamlines front and back office operations and optimises the overall business telephony environment.

UNIFIED MANAGEMENT AND COMPLETE CALL VISIBILITY

BeInContact provides unified call management across the entire organisation, including users outside the contact centre. Thanks to BeConnect, all communication – whether through SIP trunking, National/International or toll-free lines (available in 109+ countries) – are monitored real-time and automatically logged in detailed historical report.

This centralised approach gives businesses complete visibility into all phone interactions, strengthens operational oversight and supports advanced telephony features such as call transfer, hold and recording, directly from PBX extensions.

SEAMLESS UCaaS PLATFORM INTEGRATIONS

We offer smooth and reliable integration with UCaaS solutions, creating a unified communication ecosystem for both internal and external collaboration.

With native SIP protocol support and a highly flexible architecture, BeInContact effortlessy connect to leading UCaaS platforms – such as Microsoft Teams. This enables advanced collaboration between contact centre agents and other business departments.

The integration supports features like call transfer, presence sharing and unified voice flow management between contact centre and UCaaS users. This ensures operational continuity and a consistent, high-quality user experience across the organisation.