Home » CRM » Microsoft Dynamics 365

Microsoft Dynamics 365 CRM
Integrations

Quotation

Brochure

MICROSOFT DYNAMICS CTI INTEGRATION TO GET IN-DEPTH INFORMATION

Thanks to Microsoft Dynamics 365 CRM integration with advanced BeInContact solution you can shape a communication approach tailored to your company’s needs, combining a powerful routing engine with unified contact channels.

In this way, operators can manage every channel configured within your setup using only the Dynamics page, having all customer information on screen, thus optimizing and simplifying daily operations.

TELEPHONY INTEGRATION WITH DYNAMICS 365: HOW IT WORKS

Access Microsoft Dynamics 365 and take advantage of all the features of the BeInContact Agent Desktop. Implement the Microsoft Dynamics CTI Phone bar within the layout of the CRM to manage omnichannel communications, also allowing the operator to handle incoming interactions accompanied by all the information recorded within the platform, optimizing contact management and information sharing.

Thanks to the native and certified connector, it is possible to easily implement all these features without the need for coding or development skills.

DYNAMICS 365 CRM CTI INTEGRATION REPORTING & ANALYTICS

Thanks to the native capabilities of BeInContact, it is possible to transmit all the data relating to the interactions managed directly within Microsoft Dynamics, in order to have all the information regarding customer contacts and related assistance requests available in single base data.

Therefore, at the end of each interaction, and on each configured contact channel, BeInContact is able to pass the parameters of the interaction directly within CRM objects, such as, for example, duration of the interaction, type, channel, results, queue and waiting times, IVR choices and much more.

Furthermore, it will be possible for supervisors and team leaders to find service metrics directly from the dashboards, giving qualitative value to a series of historically quantitative data.