Home » PBX system – UCaaS

PBX system and UCaaS integrationS

Connect your system to our Contact Centre software

Request demo

Quotation

SEAMLESS IP PBX SYSTEM INTEGRATION WITH EXISTING INFRASTRUCTURE

BeInContact is built to connect both IP and legacy private branch exchange system without disruption. Through the BeConnect service, organisations can quickly establish a SIP Trunking between BeInContact and their existing telephony infrastructure, leveraging a reliable SIP protocol-based architecture.

Contact centres can manage inbound and outbound calls using their current telephony equipment, including platforms such as Cisco Call Manager, Alcatel or any other Asterisk-based system.

ADVANCED CLOUD-BASED PBX PHONE FUNCTIONALITIES

IP PBX phone system capabilities are built directly into BeInContact, removing the need for on-premise infrastructure. IP phones (including Yealink, Snom, GrandStream and others) can be configured as extensions connected directly to the cloud platform, unlocking full inbound/outbound call management without accessing the BeInContact UI.

This cloud-native approach dramatically reduces costs, streamlines front and back-office operations and optimizes the overall business telephony environment.

UNIFIED MANAGEMENT AND COMPLETE CALL VISIBILITY

BeInContact provides unified call management across the entire organisation, including users outside the contact centre. Thanks to BeConnect, all communication – whether through SIP trunking, National/International numbers or toll-free lines (available in 109+ countries) – are monitored real-time and automatically logged in detailed historical report.

This centralised approach gives businesses complete visibility into all phone interactions, strengthens operational oversight and supports advanced telephony features such as call transfer, hold and recording, directly from PBX system extensions.

UCAAS INTEGRATED SOLUTIONS WITH LEADING PLATFORM

UCaaS Integrated solutions in BeInContact create a unified communication ecosystem for both internal and external collaboration.

With native SIP protocol support and a highly flexible architecture, BeInContact connects to leading UCaaS platforms — such as Microsoft Teams — enabling and advanced collaboration between contact centre agents and other business departments.

The integration supports features like call transfer, presence sharing and unified voice flow management between contact centre and UCaaS users, ensuring operational continuity and a consistent, high-quality experience across the organisation.