SUMMARIZATION AI FOR YOUR CLOUD CONTACT CENTRE
Automatic interaction summaries for your agents and operators
REAL-TIME SUMMARIZATION
Summarization AI redefines how agents and supervisors manage customer interactions.
Embedded directly in our Cloud Contact Center, Summarization analyzes every voice and digital conversation in real time.
It captures key points, clarifies intent, and eliminates information overload. Agents stay fully focused on customers, without manually writing down every interaction detail.
SYNCHRONOUS MODE
With synchronous Summarization, insights appear during live conversations. Agents receive real-time context while speaking with customers.
This drives faster resolutions and more accurate responses.
ASYNCHRONOUS MODE
Asynchronous Summarization processes interactions after they end. It summarizes calls and chats, and complete interaction histories.
Perfect for quality reviews, training, and compliance checks. Every interaction becomes clear, searchable, and actionable.
Download the brochure
DownloadInformation Request
UK Office: 4 Brackley Close, Bournemouth, Christchurch, Dorset BH23 6SE
IT Office: Via Montello 135, 20831 Seregno (MB) Italy
marketing@becloudsolutions.com
+44 20 4571 0701
VAT GB205768206
