Service through WhatsApp template

Pre-post selling assistance

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KEEP YOUR CUSTOMERS IN THE KNOW

WhatsApp Business Utility templates are designed to enhance operational communication between your business and your customers, offering a direct, fast, and highly reliable channel for sending important notifications and delivering service through WhatsApp.

Using them means ensuring a clear and timely flow of information through proactive, personalised messages that support the user throughout the entire service lifecycle – from order confirmation to shipping, appointment reminders to case status updates.

Compared to other channels like email or SMS, WhatsApp ensures immediate delivery and extremely high open rates, reducing uncertainty and increasing customer satisfaction.

RELIABLE, TRACKABLE, AND TIMELY

Thanks to Meta’s validation process, Utility templates can be activated quickly, enabling businesses to send critical communications without delays.

Whether it’s a booking confirmation, a payment alert, or a change notification, every utility message is designed to deliver concrete value at the right moment.

This type of messaging isn’t meant to promote, but to support. Utility templates help create a smooth, professional, and service-oriented experience. They strengthen customer trust and enhance overall brand perception.

WHY USE THEM?

Utility templates are a strategic ally for any business looking to optimise transactional communication. They provide a simple, structured way to send relevant, personalised, and forget-proof information.

Their strength lies in effectiveness: they reach users at the right moment, on the device they use every day, with a clear and useful message. Additionally, being pre-approved by Meta, they allow you to operate quickly and securely while ensuring compliance and operational continuity.

With Utility templates, every notification becomes a valuable touchpoint, strengthening the customer relationship and reducing the risk of misunderstandings, delays, or service disruptions.