AI Suite for your contact centre

Our own Suite for contact centre lets you deploy powerful, native, perfectly integrated functionalities.

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AI SUITE FEATURES

Our AI Contact Center Suite delivers a comprehensive set of capabilities designed to elevate both the agent and customer experience, while generating tangible value for the business.

As a fully integrated component of an AI-powered omnichannel platform, the suite brings advanced artificial intelligence features natively into the system, removing the cost, effort, and complexity typically associated with external integrations.

NATURAL LANGUAGE PROCESSING & LLM

The AI Contact Center Suite combines NLU, LLMs, sentiment analysis, machine learning, transcription, and interaction synthesis for operational efficiency. It enables fully automated self-service experiences while maintaining a natural, human-like interaction for customers.

Agents receive real-time support, allowing them to resolve requests faster and more accurately. Complex tasks, such as internal quality management, are automated to save time and reduce errors. It provides actionable insights into customer behavior, helping businesses improve service and decision-making.

AI Suite - Real Time

AI Virtual Agent

Virtual agents available 24/7, capable of handling contextual customer conversations and adapting to even the most complex tasks.

Transcription

Transcription converts live or recorded audio into accurate, structured text for easy analysis and action. It enhances customer service, ensures regulatory compliance, and generates data for AI-driven insights.

Summarisation & Note-Taking

Advanced transcription tools understand interactions, take automatic notes, and generate a clear, concise summary of the entire conversation.

AI Agent Assistant & Teleprompter

The Agent Assistant provides real-time suggestions, reminders, and tools to ensure compliance and enhance service quality.

AI Suite - ASYNC

Transcription

The Transcription feature asynchronously converts audio into accurate text and provides agents with valuable insights from completed interactions.

Summarisation

Advanced transcription tools fully understand customer interactions, summarise them, and – with agent approval – automatically publish summaries to the company CRM.

Interaction Analysis

Interaction analysis monitors customer trends, identifies critical areas, and evaluates feedback to continuously improve the provided customer service.

Autoscoring

Agent behavior analytics use pre-set scripts and performance analysis, notifying supervisors if an agent deviates from the assigned script.

ADVANTAGES OF OUR AI CONTACT CENTRE SUITE

Real-time support for agents and supervisors, providing contextual suggestions and alerts for critical interactions.
Automated interaction evaluation across all channels, including voice, chat, and messaging, with AI-driven CSAT calculation.
AI-enhanced conversation analysis identifies intent and tracks performance indicators to improve service quality and efficiency.