Speech to Text & Text to Speech
Evolve your Customer Service with real-time voice and text
REAL-TIME TRANSCRIPTION AND VOICE RESPONSE
Leveraging Google’s advanced Speech to Text and Text to Speech technologies, BeInContact transforms spoken language into accurate, natural text and converts text back into lifelike speech. Seamlessly integrated within the omnichannel cloud platform, this capability enables real-time transcription of customer conversations and immediate voice responses powered by intelligent virtual agents. The result is reduced wait times, enhanced customer engagement, and increased operational efficiency in contact centers.
SEAMLESS UNIFIED EXPERIENCE ACROSS ALL CHANNELS
BeInContact delivers consistent and seamless management of interactions across voice, chat, email, social media, and messaging apps. Customers can effortlessly switch between channels without losing context, while advanced AI ensures continuous, personalised engagement throughout the journey.
This results in a fluid, efficient, and truly customer-centric experience. Every interaction is tracked and synchronised real time, giving both human and virtual agents a comprehensive, up-to-date view of the customer’s entire journey. This omnichannel approach not only elevates customer satisfaction but also enables businesses to respond faster and with greater relevance, no matter where the conversation begins.
SMART AND CONTEXT-AWARE AUTOMATION
With real-time Speech to Text transcription, agents receive precise and detailed conversation logs instantly, while Text-to-Speech generates natural, customisable voice responses. Enhanced by advanced contextual intelligence that detects customer intent, emotions, and topics, this technology empowers both human and virtual agents to manage interactions swiftly and effectively.
Fully integrated with CRM systems, these tools deliver automated recommendations, intelligent call routing, and consistent responses across all channels. This comprehensive automation reduces errors, boosts agent productivity, and elevates the overall customer experience to new levels of efficiency and personalisation.
GLOBAL SCALABILITY AND MULTILINGUAL CAPABILITIES
As a fully cloud-native platform, BeInContact delivers exceptional scalability, robustness, and security. It supports a wide range of languages, accents, and industry-specific needs, ensuring a consistent, high-quality customer experience across any market. This empowers organisations to offer round-the-clock support, reduce operational costs, and increase customer satisfaction- all while seamlessly integrating with existing CRM and analytics tools.
Thanks to its agile cloud infrastructure, resources can be rapidly scaled up or down in response to fluctuating demand, guaranteeing uninterrupted service even during peak periods. Moreover, continuous automatic updates and advanced data protection measures ensure full regulatory compliance and enterprise-level security at all times.
Information Request
UK Office: 4 Brackley Close, Bournemouth, Christchurch, Dorset BH23 6SE
IT Office: Via Montello 135, 20831 Seregno (MB) Italy
marketing@becloudsolutions.com
+44 20 4571 0701
VAT GB205768206
