Private Cloud Contact Center Solution

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CONTACT CENTER ON PRIVATE CLOUD

In addition to the CCaaS offering, the same powerful contact centre software is also available in private cloud hosting deployment – giving businesses full control, enhanced data privacy, and maximum flexibility. This deployment delivers the same robust capabilities as the public cloud version, including omnichannel communication, AI-driven quality management, advanced interaction analytics, seamless CRM integrations, and more.

Whether hosted in a private or public cloud, the platform is continuously updated to ensure your contact centre always benefits from the latest features – empowering your teams to deliver a modern, efficient, and competitive customer experience.

ONE PLATFORM, MAXIMUM FLEXIBILITY

The platform is identical across both public and private cloud deployments, with continuous updates ensuring access to the same cutting-edge features in either environment. This includes optional modules like the AI Suite and Workforce Management (WFM), keeping your contact center at the forefront of innovation.

Thanks to the platform’s unified architecture, switching between public and private cloud is effortless. The transition is seamless – with no operational downtime, no need to retrain agents, and complete data continuity – ensuring business as usual while adapting to your evolving needs.

PRIVATE CLOUD WITH FULL DIGITAL CHANNEL SUPPORT

The software is a modern, innovative contact centre platform – fully omnichannel and powered by advanced artificial intelligence. Unlike many outdated legacy solutions, the private cloud version stands among the most advanced on the market and is continuously enriched with new features.

The platform supports all digital and traditional channels, including voice, email, SMS, text messaging, messaging apps, video calls, social media, and more. Among its advanced AI-powered capabilities are conversational IVR, quality management, auto-scoring, customer intent analytics, interaction analytics, and many other innovations designed to deliver a seamless, modern customer experience.

HYBRID MODEL: FLEXIBILITY WITHOUT COMPROMISE

The platform supports a hybrid deployment model. Give your business the freedom to combine public and private cloud environments based on your specific needs. You can decide which components reside in the public cloud and which remain in your private infrastructure. Core functionalities, reporting, data storage, or data management are but few of them.

This approach offers maximum flexibility and control, allowing you to tailor the solution to your operational, compliance, or performance requirements. All without sacrificing nor innovation nor scalability.