{"id":8419,"date":"2023-10-24T09:25:06","date_gmt":"2023-10-24T07:25:06","guid":{"rendered":"https:\/\/becloudsolutions.com\/?p=8419"},"modified":"2025-07-21T12:21:13","modified_gmt":"2025-07-21T10:21:13","slug":"il-contact-center-oggi","status":"publish","type":"post","link":"https:\/\/becloudsolutions.com\/it\/eventi\/il-contact-center-oggi\/","title":{"rendered":"Il Contact Center Oggi"},"content":{"rendered":"<p>&nbsp;<\/p>\n<p>\u00c8 innegabile: rispondere in modo mirato, rapido e personalizzato alle esigenze dei clienti \u00e8 divenuto sempre pi\u00f9 complesso. Negli ultimi anni, per emergere nel proprio mercato, le competenze di molte aziende nel servizio clienti si sono dovute <strong>evolvere.<\/strong> Si \u00e8 reso obbiettivo fondamentale <strong>coltivare relazioni con la clientela<\/strong> e <strong>migliorare la credibilit\u00e0 del brand. <\/strong>Proprio sulla scia di queste esigenze \u00e8 nato il Cloud Contact Center come lo conosciamo oggi.<\/p>\n<p>&nbsp;<\/p>\n<p><em>Di questo, e molto altro, abbiamo discusso alla Tavola Rotonda &#8220;Il Contact Center Oggi&#8221;, presso Soiel International, mercoled\u00ec 11 ottobre 2023.<\/em><\/p>\n<p>&nbsp;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-13885\" src=\"https:\/\/becloudsolutions.com\/wp-content\/uploads\/2023\/10\/23_10_2023-12_58_57.webp\" alt=\"\" width=\"640\" height=\"431\" \/><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<h5><strong>UN PO\u2019 DI STORIA<\/strong><\/h5>\n<p>&nbsp;<\/p>\n<ul>\n<li><strong>Il canale Voce<\/strong> \u00e8 stato, ed \u00e8 tutt\u2019ora, quello dominante. Tuttavia altri si sono integrati nel classico Contact Center (mail, chat, video, social, ecc.) creando un approccio multicanale.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li><strong>L\u2019integrazione al CRM<\/strong> (Customer Relationship Management), poi, \u00e8 stato un enorme passo avanti. Gli agenti possono facilmente accedere a dati clienti raccolti e a varie informazioni.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li><strong>L\u2019automazione<\/strong> \u00e8 divenuta centrale. Attraverso l\u2019IVR (Interactive Voice Responce) chatbots aiutano i clienti a trovare in modo autonomo tutte le risposte che cercano.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li><strong>L\u2019introduzione del Cloud,<\/strong> infine, \u00e8 stata l\u2019evoluzione definitiva. Il servizio, ora autonomo e omnicanale, non necessita pi\u00f9 di istallazioni fisiche, n\u00e9 On Premise.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<h5><strong>IL NOSTRO CONTRIBUTO<\/strong><\/h5>\n<p>&nbsp;<\/p>\n<p><em>Anche BeCloud, come discusso alla Tavola Rotonda, ha seguito l\u2019evoluzione de<\/em><em style=\"background-color: var(--bs-body-bg); color: var(--bs-body-color); font-family: var(--bs-body-font-family); font-size: var(--bs-body-font-size); font-weight: var(--bs-body-font-weight); text-align: var(--bs-body-text-align);\">i Contact Center e delle sue forme.<\/em><\/p>\n<p>&nbsp;<\/p>\n<p>In particolare abbiamo integrato due novit\u00e0 del settore:<strong> l\u2019<span style=\"color: #ff5000;\"><a style=\"color: #ff5000;\" href=\"https:\/\/becloudsolutions.com\/it\/software\/benext\/intelligenza-artificiale-e-chatbot\/\">Intelligenza Artificiale<\/a><\/span><\/strong> e <strong><span style=\"color: #ff5000;\"><a style=\"color: #ff5000;\" href=\"https:\/\/becloudsolutions.com\/it\/software\/ipaas-integration-platform-as-a-service\/whatsapp-business\/\">WhatsApp for Business<\/a><\/span> per Customer Service.<\/strong> Questi, integrati nella nostra <strong>Piattaforma Cloud Omnicanale <span style=\"color: #ff5000;\"><a style=\"color: #ff5000;\" href=\"https:\/\/becloudsolutions.com\/it\/software\/beincontact-call-center-cloud\/\">BeInContact,<\/a><\/span><\/strong> forniscono un servizio di supporto rapido, creando una Customer Experience di successo.<\/p>\n<p>&nbsp;<\/p>\n<p>I risultati che hanno portato alle aziende che l\u2019hanno implementate sono sempre maggiori. La riduzione del tempo di risoluzione dei problemi, cos\u00ec come dei costi sono solo alcuni dei vantaggi apportati.<\/p>\n<p>Con BeInContact, Piattaforma di Comunicazione Cloud Omnicanale, <strong>interagire simultaneamente<\/strong> con clienti su diversi touchpoint diventa realt\u00e0. <strong>Un\u2019unica interfaccia web,<\/strong> integrata a sistemi di business esistenti, archivier\u00e0 i dati cliente per un\u2019es<span style=\"background-color: var(--bs-body-bg); color: var(--bs-body-color); font-family: var(--bs-body-font-family); font-size: var(--bs-body-font-size); font-weight: var(--bs-body-font-weight); text-align: var(--bs-body-text-align);\">perienza di supporto completa ed immediata.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p>L\u2019implementazione richiede pochi giorni. Integrati ad essa abbiamo sviluppato una variet\u00e0 di <strong>funzionalit\u00e0 scalabili e flessibili<\/strong> in base alle esigenze aziendali.<\/p>\n<p>Ogni business avr\u00e0 gli <strong>strumenti necessari<\/strong> per offrire un Contact Center e una Customer Experience di successo.<\/p>\n<p>&nbsp;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-13893\" src=\"https:\/\/becloudsolutions.com\/wp-content\/uploads\/2023\/10\/Capture.webp\" alt=\"\" width=\"640\" height=\"344\" \/><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"background-color: var(--bs-body-bg); color: var(--bs-body-color); font-family: var(--bs-body-font-family); font-size: var(--bs-body-font-size); font-weight: var(--bs-body-font-weight); text-align: var(--bs-body-text-align);\">\u00a0<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>&nbsp; \u00c8 innegabile: rispondere in modo mirato, rapido e personalizzato alle esigenze dei clienti \u00e8 divenuto sempre pi\u00f9 complesso. Negli ultimi anni, per emergere nel proprio mercato, le competenze di molte aziende nel servizio clienti si sono dovute evolvere. Si \u00e8 reso obbiettivo fondamentale coltivare relazioni con la clientela e migliorare la credibilit\u00e0 del brand. [&#8230;]<\/p>\n<p><a class=\"btn btn-secondary understrap-read-more-link\" href=\"https:\/\/becloudsolutions.com\/it\/eventi\/il-contact-center-oggi\/\">Leggi di pi\u00f9&#8230;<span class=\"screen-reader-text\"> from Il Contact Center Oggi<\/span><\/a><\/p>\n","protected":false},"author":9,"featured_media":13885,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[8],"tags":[],"class_list":["post-8419","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-eventi"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>il Contact Center - BeCloud Solutions<\/title>\n<meta name=\"description\" content=\"Rispondere in modo mirato e personalizzato alle esigenze dei clienti \u00e8 alla base di un buon Cloud Contact Center. 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