“Customer Centricity: al centro dell’innovazione c’\u00e8 la Customer Experience”<\/strong> questo l’argomento trattato insieme a molti ospiti, durante la cena.<\/p>\n <\/p>\n
Abbiamo iniziato con una breve presentazione degli ospiti per rompere il ghiaccio e un esposizione degli obbiettivi di BeCloud. Si sono poi cimentati in una serie di domande legate al tema principale. Di seguito alla risoluzione di una grande problematica riscontrata negli anni di esperienza nel settore. In un mondo sempre pi\u00f9 “mobile”, social e multicanale cambiano le esigenze e le necessit\u00e0 dei clienti. Porre l’accento su un’experience sempre pi\u00f9 fluida, fruibile e instantanea \u00e8 ormai un elemento cardine per il successo delle aziende.<\/p>\n
<\/p>\n
Ma come raggiungere questo obbiettivo? Quali metodi adottare per portare il proprio business al passo con i tempi? La scelta di un singolo canale sembra improponibile, specie di fronte alle tante possibilit\u00e0 di cui la Customer Experience fruisce. Trovare i giusti canali ed i giusti metodi \u00e8 diventato essenziale, cos\u00ec come decidere il budget da dedicare. Anche integrare i propri sistemi mantenendo intatte le parti funzionali \u00e8 d’obbligo.<\/p>\n
<\/p>\n
Katya Dreon del Bus, facilitatrice della serata, ha provocato i nostri ospiti con domande a 360\u00b0 sul journey del cliente. Quanto \u00e8 importante per un’azienda definire una strategia omnicanale per una Customer Expirience affidabile e veloce?<\/strong><\/p>\n <\/p>\n
Abbiamo ascoltato brillanti testimonianze aziendali, che hanno fatto emergere come una strategia omnicanale sia indispensabile ed essenziale per mettere il consumatore al centro e come un sistema, interconnesso tra tutti i touchpoint, serva per far vivere al cliente un’esperienza tanto personalizzata quanto di successo.<\/p>\n
<\/p>\n
<\/p>\n
Ringraziamo tutti i nostri ospiti per la partecipazione!<\/p>\n
<\/p>\n
<\/p>\n
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<\/p>\n","protected":false},"excerpt":{"rendered":"
Anche noi di BeCloud abbiamo scelto CXNow Lab | Customer eXperience Now \u00a0per organizzare il nostro primo CX Insight Dinner. Le prelibatezze di Chef Alessandro Borghese nel suo ristorante meneghino \u00abIl lusso della semplicit\u00e0\u00bb, hanno accompagnato e arricchito il confronto. “Customer Centricity: al centro dell’innovazione c’\u00e8 la Customer Experience” questo l’argomento trattato insieme […]<\/p>\n
Leggi di pi\u00f9… from CX Insight Dinner \u2013 CXNow<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":13853,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[8],"tags":[],"class_list":["post-7830","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-eventi"],"acf":[],"yoast_head":"\nCX Insight Dinner \u2013 CXNow - BeCloud Solutions<\/title>\n<meta name=\"description\" content=\"Nel nostro primo CX Insight Dinner abbiamo discusso di quanto sia importante per un'azienda definire una strategia omnicanale.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/becloudsolutions.com\/it\/eventi\/cx-insight-dinner-cxnow\/\" \/>\n<meta property=\"og:locale\" content=\"it_IT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"CX Insight Dinner \u2013 CXNow - 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