{"id":7045,"date":"2022-11-09T10:13:25","date_gmt":"2022-11-09T10:13:25","guid":{"rendered":"https:\/\/becloudsolutions.com\/?p=7045"},"modified":"2025-09-05T10:58:58","modified_gmt":"2025-09-05T08:58:58","slug":"case-study-ocme-cloud-contact-center-omnicanale","status":"publish","type":"post","link":"https:\/\/becloudsolutions.com\/it\/casi-di-successo\/case-study-ocme-cloud-contact-center-omnicanale\/","title":{"rendered":"OCME"},"content":{"rendered":"<p>Fondata nel 1954, <a href=\"https:\/\/www.ocme.com\/it\">OCME<\/a> e\u0300 un\u2019azienda leader nel settore dei macchinari per l\u2019imballaggio, con la piu\u0300 ampia gamma di soluzioni adatte a tutte le esigenze di prodotto, con sede a Parma e operante a livello globale in 160 paesi. Da 67 anni fornisce ai suoi clienti, soluzioni di imballaggio e fine linea di altissima qualita\u0300, basate sulla continua ricerca innovativa. Dal 2017 fanno parte della holding Aetna Group con piu\u0300 di 3.500 clienti soddisfatti.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>LA SFIDA E GLI OBIETTIVI<\/strong><\/p>\n<p>L\u2019obiettivo era quello di migliorare l\u2019help desk tecnico dedicato ai clienti, implementando una soluzione flessibile ed altamente personalizzabile, con caratteristiche piu\u0300 vicine alle loro necessita\u0300 lavorative. OCME, grazie a BeInContact, e\u0300 in grado di assicurare il miglior supporto qualificato con tempo di risposta garantito, 24 ore su 24, 7 giorni su 7 in tutto il mondo.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Fondata nel 1954, OCME e\u0300 un\u2019azienda leader nel settore dei macchinari per l\u2019imballaggio, con la piu\u0300 ampia gamma di soluzioni adatte a tutte le esigenze di prodotto, con sede a Parma e operante a livello globale in 160 paesi. Da 67 anni fornisce ai suoi clienti, soluzioni di imballaggio e fine linea di altissima qualita\u0300, [&#8230;]<\/p>\n<p><a class=\"btn btn-secondary understrap-read-more-link\" href=\"https:\/\/becloudsolutions.com\/it\/casi-di-successo\/case-study-ocme-cloud-contact-center-omnicanale\/\">Leggi di pi\u00f9&#8230;<span class=\"screen-reader-text\"> from OCME<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"single-case-history.php","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[9],"tags":[],"class_list":["post-7045","post","type-post","status-publish","format-standard","hentry","category-casi-di-successo"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Case Study: OCME - supporto Omnicanale qualificato<\/title>\n<meta name=\"description\" content=\"BeCloud, il tuo alleato per una Customer Experience Omnicanale di successo. Leggi il progetto per il contact center di OCME.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/becloudsolutions.com\/it\/casi-di-successo\/case-study-ocme-cloud-contact-center-omnicanale\/\" \/>\n<meta property=\"og:locale\" content=\"it_IT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Case Study OCME\" \/>\n<meta property=\"og:description\" content=\"BeCloud, il tuo alleato per una Customer Experience Omnicanale di successo. 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