{"id":6931,"date":"2022-09-23T13:32:42","date_gmt":"2022-09-23T13:32:42","guid":{"rendered":"https:\/\/becloudsolutions.com\/?p=6931"},"modified":"2025-09-09T11:30:19","modified_gmt":"2025-09-09T09:30:19","slug":"comer-sud","status":"publish","type":"post","link":"https:\/\/becloudsolutions.com\/it\/casi-di-successo\/comer-sud\/","title":{"rendered":"Comer Sud"},"content":{"rendered":"<p><a href=\"https:\/\/www.comersud.it\/\"><strong>Comer Sud<\/strong><\/a> e\u0300 concessionaria ufficiale di Vendita ed Assistenza Mercedes-Benz, Smart, Volkswagen, Seat, Cupra, Nissan, Mitsubishi, Piaggio e Great Wall in Sicilia. La loro mission e\u0300 quella di offrire ad ogni cliente che entra in contatto con loro attraverso vari canali, un servizio crosschannel e di altissima qualita\u0300 coniugato al meglio del settore automotive, in termini di prodotti e servizi; prestigio, qualita\u0300, tecnologia e tradizione sono i punti di forza che da sempre li caratterizzano. Per questo motivo tutti i servizi offerti sono pensati apposta per andare incontro a qualsiasi necessita\u0300 del cliente.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>LA SFIDA E GLI OBIETTIVI<\/strong><\/p>\n<p><strong>Comer Sud<\/strong>, da sempre incentrata sulla soddisfazione del Cliente senza interruzioni spazio temporali, ha creato il Brand di <strong>Servizi D-Service, che offre assistenza H24 in mobilita\u0300 e per la mobilita\u0300, grazie alla connessione dei Clienti, del Veicolo e della rete di Officine e Carrozzerie affiliate<\/strong>: un\u2019offerta unica nel panorama del settore auto, dove nessun Concessionario ne\u0301 Casa auto offrono un\u2019offerta di servizi taylor made cosi\u0300 variegata e tecnologicamente avanzata, ove al centro vi sia davvero la soddisfazione delle esigenze del Cliente piuttosto che il costo per la soddisfazione delle singole richieste, con lo scopo di semplificare la gestione degli eventi della vita quotidiana delle persone.<\/p>\n<p>Comer Sud punta alla creazione di una relazione a lungo termine con i suoi Clienti e per questo, sin dall&#8217;inizio della configurazione dell&#8217;applicativo CRM, per assicurare una gestione efficace ed efficiente delle richieste dei Clienti D-Service, ha scelto di integrare una soluzione CTI Omnicanale.<\/p>\n<p>Dopo il successo della customer journey implementata per i Clienti D-Service, la Comer Sud ha deciso di implementare un CRM integrato alla soluzione CTI anche alla business Unit Comer Sud PARTS, in quanto l&#8217;aumento esponenziale delle richieste di Ricambi ha reso necessario implementare un processo tecnologico definito per gestire le richieste di supporto e assistenza dei propri clienti business, tra cui le Officine e Carrozzerie del Network D-Service che ogni giorno soddisfano le richieste di assistenza dei Clienti D-Service.<\/p>\n<p>Facendosi carico di ogni fase del processo d\u2019acquisto, dalla vendita alla manutenzione, dalla vendita all&#8217;erogazione di servizi di mobilita\u0300 ed in mobilita\u0300 personalizzati, per Comer Sud, la soddisfazione del Cliente era ed e\u0300 una parte importante, visto la vasta gamma di servizi offerti.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Comer Sud e\u0300 concessionaria ufficiale di Vendita ed Assistenza Mercedes-Benz, Smart, Volkswagen, Seat, Cupra, Nissan, Mitsubishi, Piaggio e Great Wall in Sicilia. La loro mission e\u0300 quella di offrire ad ogni cliente che entra in contatto con loro attraverso vari canali, un servizio crosschannel e di altissima qualita\u0300 coniugato al meglio del settore automotive, in [&#8230;]<\/p>\n<p><a class=\"btn btn-secondary understrap-read-more-link\" href=\"https:\/\/becloudsolutions.com\/it\/casi-di-successo\/comer-sud\/\">Leggi di pi\u00f9&#8230;<span class=\"screen-reader-text\"> from Comer Sud<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":13737,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"single-case-history.php","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[9],"tags":[],"class_list":["post-6931","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-casi-di-successo"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - 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