{"id":6033,"date":"2021-11-30T10:42:55","date_gmt":"2021-11-30T10:42:55","guid":{"rendered":"https:\/\/becloudsolutions.com\/?p=6033"},"modified":"2025-06-23T16:13:47","modified_gmt":"2025-06-23T14:13:47","slug":"case-study-lario-reti-holding-cloud-contact-center-omnicanale","status":"publish","type":"post","link":"https:\/\/becloudsolutions.com\/it\/casi-di-successo\/case-study-lario-reti-holding-cloud-contact-center-omnicanale\/","title":{"rendered":"Lario Reti Holding"},"content":{"rendered":"<p><a href=\"https:\/\/www.larioreti.it\/\">Lario Reti Holding S.p.a.<\/a> e\u0300, dal 1\u00b0 gennaio 2016, il gestore del Servizio Idrico integrato per tutti i Comuni della Provincia di Lecco. Lario Reti Holding e\u0300 un\u2019azienda a completo capitale pubblico e i proprietari sono 87 comuni delle Province di Lecco e Como, tramite un\u2019Azienda Speciale denominata Ufficio d\u2019Ambito di Lecco. Nasce ufficialmente il 22 aprile 2008 e i soggetti confluiti per fusione sono societa\u0300 gia\u0300 operanti sul territorio della Provincia di Lecco nel settore dei servizi al pubblico.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>LA SFIDA E GLI OBIETTIVI<\/strong><\/p>\n<p>Lario Reti Holding ha come missione il miglioramento continuo della qualita\u0300 dei servizi offerti al cittadino, aumentando l\u2019efficienza delle risorse ed i mezzi per il raggiungimento degli obiettivi e dei livelli di servizio richiesti dall\u2019authority. Il pillar principale e\u0300 stato quindi l\u2019adozione di due piattaforme Full Cloud tra loro integrate, per la gestione simultanea del dato e dell\u2019interazione. Da una parte il CRM Salesforce e dall\u2019altra la piattaforma 100% Cloud di Contact Center Omnicanale offerta da BeCloud Solutions chiamata BeInContact. Grazie a questo approccio, LRH e\u0300 cosi\u0300 riuscita ad ottimizzare tutti i flussi, la gestione dei contatti quotidiani e l\u2019operativita\u0300 degli agenti garantendo cosi\u0300 un\u2019alta qualita\u0300 ed immediatezza di fruizione dei servizi offerti. Per raggiungere il risultato sono state definite procedure operative efficaci e puntato su un\u2019innovazione continua che ha permesso a tutti, anche agli utenti con meno dimestichezza con gli strumenti digitali, di interagire facilmente e velocemente con qualsiasi tipo di richiesta ed esigenza, puntando su un\u2019elevata Customer Experience rinnovata ed innovativa.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Lario Reti Holding S.p.a. e\u0300, dal 1\u00b0 gennaio 2016, il gestore del Servizio Idrico integrato per tutti i Comuni della Provincia di Lecco. Lario Reti Holding e\u0300 un\u2019azienda a completo capitale pubblico e i proprietari sono 87 comuni delle Province di Lecco e Como, tramite un\u2019Azienda Speciale denominata Ufficio d\u2019Ambito di Lecco. Nasce ufficialmente il [&#8230;]<\/p>\n<p><a class=\"btn btn-secondary understrap-read-more-link\" href=\"https:\/\/becloudsolutions.com\/it\/casi-di-successo\/case-study-lario-reti-holding-cloud-contact-center-omnicanale\/\">Leggi di pi\u00f9&#8230;<span class=\"screen-reader-text\"> from Lario Reti Holding<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":14758,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"single-case-history.php","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[9],"tags":[],"class_list":["post-6033","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-casi-di-successo"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Lario Reti Holding - BeCloud Solutions<\/title>\n<meta name=\"description\" content=\"Scopri come Lario Reti Holding ha migliorato la CX con BeInContact, piattaforma Cloud di comunicazione. 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