{"id":5766,"date":"2021-10-25T14:33:25","date_gmt":"2021-10-25T14:33:25","guid":{"rendered":"https:\/\/becloudsolutions.com\/?p=5766"},"modified":"2026-03-17T14:38:14","modified_gmt":"2026-03-17T13:38:14","slug":"case-study-eprice-cloud-contact-center-omnicanale","status":"publish","type":"post","link":"https:\/\/becloudsolutions.com\/it\/casi-di-successo\/case-study-eprice-cloud-contact-center-omnicanale\/","title":{"rendered":"ePRICE"},"content":{"rendered":"<p><a href=\"https:\/\/www.eprice.it\/?meta=adw_brand&amp;gclid=CjwKCAiAg6yRBhBNEiwAeVyL0L6vjfSXjM9TWhu_2r8XN1GKAMIuy5UFYybsv8alInxeRBzWOwKZrBoCux4QAvD_BwE\">ePrice<\/a>, azienda leader dell&#8217;e-Commerce italiano, quotata nella Borsa Italiana MTA e\u0300 uno dei piu\u0300 importanti retailer online del Paese, con ricavi pari a 131 milioni di euro e GMV pari a 185 milioni di euro nel 2019. ePRICE e\u0300 uno dei principali negozi online italiani, specializzato nella vendita di prodotti high-tech e leader nel settore dei grandi elettrodomestici venduti online. Grazie ad Home Service, gestisce le consegne e le installazioni di grandi elettrodomestici, con una copertura di 16 milioni di abitanti. L\u2019azienda gestisce un network di 111 Pick&amp;Pay distribuiti in 109 citta\u0300, punti di ritiro e di pagamento che uniscono i vantaggi di acquistare online con la comodita\u0300 e la sicurezza del negozio sotto casa.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>LA SFIDA E GLI OBIETTIVI<\/strong><\/p>\n<p>La sfida maggiore e\u0300 stata quella di riuscire ad implementare in solo 2 settimane, due differenti servizi di assistenza al cliente gestiti da team geolocalizzati sul territorio italiano, estero ed in outsourcing. BeInContact &#8211; soluzione 100% Cloud di Contact Center Omnicanale &#8211; e\u0300 ad oggi utilizzata in Italia (con integrazione a CRM Oracle Service Cloud) ed in Albania presso BPO (in modalita\u0300 Stand Alone), unificando l\u2019architettura software che ne risulta cosi\u0300 snella e semplificata. La caratteristica Full Cloud di BeInContact garantisce infatti alti standard di qualita\u0300 e raggiungibilita\u0300 24&#215;7, oltre a tempistiche implementative ed effort ridotti di configurazione.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>ePrice, azienda leader dell&#8217;e-Commerce italiano, quotata nella Borsa Italiana MTA e\u0300 uno dei piu\u0300 importanti retailer online del Paese, con ricavi pari a 131 milioni di euro e GMV pari a 185 milioni di euro nel 2019. ePRICE e\u0300 uno dei principali negozi online italiani, specializzato nella vendita di prodotti high-tech e leader nel settore [&#8230;]<\/p>\n<p><a class=\"btn btn-secondary understrap-read-more-link\" href=\"https:\/\/becloudsolutions.com\/it\/casi-di-successo\/case-study-eprice-cloud-contact-center-omnicanale\/\">Leggi di pi\u00f9&#8230;<span class=\"screen-reader-text\"> from ePRICE<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":13509,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"single-case-history.php","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[9],"tags":[],"class_list":["post-5766","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-casi-di-successo"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Caso di successo ePrice: Contact Center Cloud Omnicanale<\/title>\n<meta name=\"description\" content=\"Scopri come ePrice ha implementato un Contact Center omnicanale basato su cloud, integrato con Oracle Service Cloud e gestito su pi\u00f9 sedi.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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