{"id":519,"date":"2021-06-26T17:34:48","date_gmt":"2021-06-26T17:34:48","guid":{"rendered":"https:\/\/becloudsolutions.com\/?p=519"},"modified":"2025-10-06T10:43:56","modified_gmt":"2025-10-06T08:43:56","slug":"case-study-prysmian-group-cloud-contact-center-omnicanale","status":"publish","type":"post","link":"https:\/\/becloudsolutions.com\/it\/casi-di-successo\/case-study-prysmian-group-cloud-contact-center-omnicanale\/","title":{"rendered":"Prysmian Group"},"content":{"rendered":"<p><a href=\"https:\/\/it.prysmiangroup.com\/\">Prysmian Group<\/a> \u00e8 leader mondiale nel settore dei cavi e sistemi per energia e telecomunicazioni. Con quasi 140 anni di esperienza, un fatturato di circa 7,5 miliardi di Euro nel 2015, oltre 19.000 dipendenti in 50 Paesi e 88 impianti produttivi, il Gruppo vanta una solida presenza sui mercati tecnologicamente avanzati e offre la pi\u00f9 ampia gamma di prodotti, servizi, tecnologie e know-how grazie a 17 centri di Ricerca e Sviluppo ed oltre 500 professionisti qualificati.<\/p>\n<p>&nbsp;<\/p>\n<h5><strong>LA SFIDA E GLI OBIETTIVI<\/strong><\/h5>\n<p>&nbsp;<\/p>\n<p>Prysmian Group era alla ricerca di una soluzione innovativa e di classe enterprise che soddisfacesse le proprie richieste. Ottimizzazione del processo comunicativo dei Contact Center erano gli obbiettivi principali. Per questi motivi, ha trovato in BeCloud un forte alleato capace di gestire e ottimizzare efficientemente il processo comunicativo.<\/p>\n<p>Nasceva cosi\u0300 la collaborazione tra BeCloud e Prysmian Group, nell\u2019ambito del programma \u201cCustomer Centricity\u201d. Con l\u2019implementazione del Contact Center in Romania per il mercato est-europeo la gestione delle chiamate voce giornaliere \u00e8 stata semplificata.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Prysmian Group \u00e8 leader mondiale nel settore dei cavi e sistemi per energia e telecomunicazioni. Con quasi 140 anni di esperienza, un fatturato di circa 7,5 miliardi di Euro nel 2015, oltre 19.000 dipendenti in 50 Paesi e 88 impianti produttivi, il Gruppo vanta una solida presenza sui mercati tecnologicamente avanzati e offre la pi\u00f9 [&#8230;]<\/p>\n<p><a class=\"btn btn-secondary understrap-read-more-link\" href=\"https:\/\/becloudsolutions.com\/it\/casi-di-successo\/case-study-prysmian-group-cloud-contact-center-omnicanale\/\">Leggi di pi\u00f9&#8230;<span class=\"screen-reader-text\"> from Prysmian Group<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":12219,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"single-case-history.php","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[9],"tags":[],"class_list":["post-519","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-casi-di-successo"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Caso di successo di Prysmian Group - BeCloud Solutions<\/title>\n<meta name=\"description\" content=\"Ascolta le voci dei nostri clienti. 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