{"id":3299,"date":"2018-10-10T16:55:35","date_gmt":"2018-10-10T16:55:35","guid":{"rendered":"https:\/\/becloudsolutions.com\/?p=3299"},"modified":"2026-09-18T12:23:52","modified_gmt":"2026-09-18T10:23:52","slug":"portobello-rai-progetto-becloud","status":"publish","type":"post","link":"https:\/\/becloudsolutions.com\/it\/generali\/portobello-rai-progetto-becloud\/","title":{"rendered":"Progetto RAI \u2013 Portobello"},"content":{"rendered":"<h3><span style=\"color: #ff6600;\">Cloud Contact Center con gestione segreterie telefoniche<\/span><\/h3>\n<h5><span style=\"color: #ff6600;\">Programma Portobello, in diretta TV su RaiUno<\/span><\/h5>\n<p>&nbsp;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-thumbnail wp-image-4346\" src=\"https:\/\/becloudsolutions.com\/wp-content\/uploads\/2021\/09\/Rai-1-150x150.png\" alt=\"\" width=\"150\" height=\"150\" srcset=\"https:\/\/becloudsolutions.com\/wp-content\/uploads\/2021\/09\/Rai-1-150x150.png 150w, https:\/\/becloudsolutions.com\/wp-content\/uploads\/2021\/09\/Rai-1.png 212w\" sizes=\"auto, (max-width: 150px) 100vw, 150px\" \/><\/p>\n<p>&nbsp;<\/p>\n<h3><span style=\"color: #ff6600;\">Progetto Portobello RAI<\/span><\/h3>\n<p>BeCloud Solutions \u00e8 lieta di aver fornito a <strong>RAI<\/strong> &#8211; per il programma <strong>Portobello<\/strong>, in diretta su <strong>RaiUno<\/strong>, in prima serata al sabato sera, nel periodo tra Ottobre e Dicembre 2018 &#8211; un sistema di gestione delle chiamate durante la diretta TV e un sistema h24 di segreteria telefonica per candidarsi come partecipanti al programma.<\/p>\n<p>&nbsp;<\/p>\n<h3><span style=\"color: #ff6600;\">Realizzazione progetto<\/span><\/h3>\n<p>Attivazione e Configurazione di <span style=\"color: #ff5c00;\"><a style=\"color: #ff5c00;\" href=\"https:\/\/becloudsolutions.com\/it\/software\/beincontact\/\">BeInContact<\/a>\u00a0<\/span>\u2013 piattaforma di <a href=\"https:\/\/becloudsolutions.com\/it\/generali\/cloud-contact-center\/\"><strong>Cloud Contact Center<\/strong><\/a> di BeCloud Solutions \u2013 stand alone, con la definizione di interni telefonici dedicati a gestire le richieste di partecipazione al programma televisivo. Attivazione recording e creazione di diverse segreterie per permettere l\u2019erogazione del servizio anche in orari di fuori onda.<\/p>\n<p>&nbsp;<\/p>\n<h3><span style=\"color: #ff6600;\">Portobello RAI: call flow<\/span><\/h3>\n<p>I concorrenti del programma chiamano una numerazione messa a disposizione da <strong>BeCloud<\/strong>; la chiamata viene intercettata da BeinContact IVR che discrimina il motivo della chiamata in accordo alla selezione del chiamante.<\/p>\n<p>&nbsp;<\/p>\n<p>Durante gli orari di diretta televisiva, BeInContact, smista le chiamate agli interne delle centraliniste; in orari di \u201cnon diretta\u201d televisiva, oppure per lasciare messaggi ed essere ricontattati, BeInContact permette la registrazione di messaggi audio da riascoltare successivamente.<\/p>\n<p>&nbsp;<\/p>\n<h3><span style=\"color: #ff6600;\">Processi IVR &amp; Segreterie<\/span><\/h3>\n<p>I flussi di chiamata in <a href=\"https:\/\/becloudsolutions.com\/it\/tecnologia\/ivr-system-software-ai-e-la-rivoluzione-del-customer-service\/\"><strong>IVR<\/strong><\/a> vengono gestiti secondo tre aree specifiche:<\/p>\n<p>&nbsp;<\/p>\n<ol>\n<li>Parlare in onda con i partecipanti al programma: inoltro chiamate a interni telefonici oppure, in caso di fuori onda, re-direct a una casella di segreteria telefonica per lasciare un messaggio;<\/li>\n<li>Partecipare come pubblico o interagire con i concorrenti: segreteria telefonica per lasciare un messaggio;<\/li>\n<li>Partecipare alle nuove puntate del programma come concorrenti: segreteria telefonica per lasciare un messaggio.<\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n<p>Per il riascolto e il download delle registrazioni, \u00e8 stato predisposto un servizio di voicemail istantaneo e l\u2019accesso a un pannello web dove poter riascoltare tutte le registrazioni delle chiamate che raggiungono il <strong>Contact Center<\/strong>, sia per quanto riguarda le segreterie, sia per le chiamate in diretta TV.<\/p>\n<div  id=\"jtg-3399\" class=\"modula modula-gallery modula-columns\" data-config=\"{&quot;tabletHeight&quot;:800,&quot;mobileHeight&quot;:800,&quot;desktopHeight&quot;:800,&quot;enableTwitter&quot;:false,&quot;enableWhatsapp&quot;:false,&quot;enableFacebook&quot;:false,&quot;enablePinterest&quot;:false,&quot;enableLinkedin&quot;:false,&quot;enableEmail&quot;:false,&quot;randomFactor&quot;:0.5,&quot;type&quot;:&quot;grid&quot;,&quot;columns&quot;:12,&quot;gutter&quot;:10,&quot;mobileGutter&quot;:10,&quot;tabletGutter&quot;:10,&quot;desktopGutter&quot;:10,&quot;enableResponsive&quot;:&quot;0&quot;,&quot;tabletColumns&quot;:&quot;2&quot;,&quot;mobileColumns&quot;:&quot;1&quot;,&quot;lazyLoad&quot;:0,&quot;lightboxOpts&quot;:{&quot;animated&quot;:true,&quot;Thumbs&quot;:{&quot;type&quot;:&quot;modern&quot;,&quot;showOnStart&quot;:false},&quot;Toolbar&quot;:{&quot;display&quot;:{&quot;right&quot;:[&quot;close&quot;]},&quot;enabled&quot;:true},&quot;Carousel&quot;:{&quot;Panzoom&quot;:{&quot;touch&quot;:true},&quot;infinite&quot;:false},&quot;keyboard&quot;:{&quot;Escape&quot;:&quot;close&quot;,&quot;Delete&quot;:&quot;close&quot;,&quot;Backspace&quot;:&quot;close&quot;,&quot;PageUp&quot;:&quot;next&quot;,&quot;PageDown&quot;:&quot;prev&quot;,&quot;ArrowUp&quot;:&quot;prev&quot;,&quot;ArrowDown&quot;:&quot;next&quot;,&quot;ArrowRight&quot;:&quot;next&quot;,&quot;ArrowLeft&quot;:&quot;prev&quot;},&quot;wheel&quot;:&quot;slide&quot;,&quot;touch&quot;:true,&quot;backdropClick&quot;:&quot;close&quot;,&quot;l10n&quot;:{&quot;CLOSE&quot;:&quot;Close&quot;,&quot;NEXT&quot;:&quot;Next&quot;,&quot;PREV&quot;:&quot;Previous&quot;,&quot;Error&quot;:&quot;The requested content cannot be loaded. Please try again later.&quot;,&quot;PLAY_START&quot;:&quot;Start slideshow&quot;,&quot;PLAY_STOP&quot;:&quot;Pause slideshow&quot;,&quot;FULL_SCREEN&quot;:&quot;Full screen&quot;,&quot;THUMBS&quot;:&quot;Thumbnails&quot;,&quot;DOWNLOAD&quot;:&quot;Download&quot;,&quot;SHARE&quot;:&quot;Share&quot;,&quot;ZOOM&quot;:&quot;Zoom&quot;,&quot;EMAIL&quot;:&quot;Here is the link to the image : %%image_link%% and this is the link to the gallery : %%gallery_link%%&quot;,&quot;MODAL&quot;:&quot;You can close this modal content with the ESC key&quot;,&quot;ERROR&quot;:&quot;Something Went Wrong, Please Try Again Later&quot;,&quot;IMAGE_ERROR&quot;:&quot;Image Not Found&quot;,&quot;ELEMENT_NOT_FOUND&quot;:&quot;HTML Element Not Found&quot;,&quot;AJAX_NOT_FOUND&quot;:&quot;Error Loading AJAX : Not Found&quot;,&quot;AJAX_FORBIDDEN&quot;:&quot;Error Loading AJAX : Forbidden&quot;,&quot;IFRAME_ERROR&quot;:&quot;Error Loading Page&quot;,&quot;TOGGLE_ZOOM&quot;:&quot;Toggle zoom level&quot;,&quot;TOGGLE_THUMBS&quot;:&quot;Toggle thumbnails&quot;,&quot;TOGGLE_SLIDESHOW&quot;:&quot;Toggle slideshow&quot;,&quot;TOGGLE_FULLSCREEN&quot;:&quot;Toggle full-screen mode&quot;},&quot;Images&quot;:{&quot;Panzoom&quot;:{&quot;maxScale&quot;:2}},&quot;mainClass&quot;:&quot;modula-fancybox-container modula-lightbox-jtg-3399&quot;,&quot;Html&quot;:{&quot;videoAutoplay&quot;:0,&quot;videoTpl&quot;:&quot;&lt;video class=\\&quot;fancybox__html5video\\&quot; controls muted playsinline controlsList controlsList=\\&quot;nodownload\\&quot; poster=\\&quot;{{poster}}\\&quot; src=\\&quot;{{src}}\\&quot; type=\\&quot;{{format}}\\&quot; &gt;  Sorry, your browser doesn&#039;t support embedded videos, &lt;a href=\\&quot;{{src}}\\&quot;&gt; download &lt;\\\/a&gt; and watch with your favorite video player! &lt;\\\/video&gt;&quot;}},&quot;inView&quot;:false,&quot;email_subject&quot;:&quot;Check out this awesome image !!&quot;,&quot;email_message&quot;:&quot;Here is the link to the image : 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src=\"https:\/\/becloudsolutions.com\/wp-content\/uploads\/2021\/09\/IMG_0445-1024x768-1.jpg\" data-src=\"https:\/\/becloudsolutions.com\/wp-content\/uploads\/2021\/09\/IMG_0445-1024x768-1.jpg\" data-caption=\"\" srcset=\"https:\/\/becloudsolutions.com\/wp-content\/uploads\/2021\/09\/IMG_0445-1024x768-1.jpg 1024w, https:\/\/becloudsolutions.com\/wp-content\/uploads\/2021\/09\/IMG_0445-1024x768-1-300x225.jpg 300w, https:\/\/becloudsolutions.com\/wp-content\/uploads\/2021\/09\/IMG_0445-1024x768-1-768x576.jpg 768w, https:\/\/becloudsolutions.com\/wp-content\/uploads\/2021\/09\/IMG_0445-1024x768-1-640x480.jpg 640w\" sizes=\"auto, (max-width: 600px) 25vw, (max-width: 1024px) 25vw, 25vw\" \/>\n\t\t\t<div class=\"figc no-description\">\n\t\t\t\t<div class=\"figc-inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t<\/div>\n\n<\/div><div class=\"modula-item effect-pufrobo\" >\n\t<div class=\"modula-item-overlay\"><\/div>\n\n\t<div 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title=\"4-1024x768\" crop=\"\" width=\"640\" height=\"480\" src=\"https:\/\/becloudsolutions.com\/wp-content\/uploads\/2021\/09\/4-1024x768-1.jpg\" data-src=\"https:\/\/becloudsolutions.com\/wp-content\/uploads\/2021\/09\/4-1024x768-1.jpg\" data-caption=\"\" srcset=\"https:\/\/becloudsolutions.com\/wp-content\/uploads\/2021\/09\/4-1024x768-1.jpg 1024w, https:\/\/becloudsolutions.com\/wp-content\/uploads\/2021\/09\/4-1024x768-1-300x225.jpg 300w, https:\/\/becloudsolutions.com\/wp-content\/uploads\/2021\/09\/4-1024x768-1-768x576.jpg 768w, https:\/\/becloudsolutions.com\/wp-content\/uploads\/2021\/09\/4-1024x768-1-640x480.jpg 640w\" sizes=\"auto, (max-width: 600px) 25vw, (max-width: 1024px) 25vw, 25vw\" \/>\n\t\t\t<div class=\"figc no-description\">\n\t\t\t\t<div class=\"figc-inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t<\/div>\n\n<\/div><div class=\"modula-item effect-pufrobo\" >\n\t<div class=\"modula-item-overlay\"><\/div>\n\n\t<div 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title=\"IMG_0333-1024x768\" crop=\"\" width=\"640\" height=\"480\" src=\"https:\/\/becloudsolutions.com\/wp-content\/uploads\/2021\/09\/IMG_0333-1024x768-1.jpg\" data-src=\"https:\/\/becloudsolutions.com\/wp-content\/uploads\/2021\/09\/IMG_0333-1024x768-1.jpg\" data-caption=\"\" srcset=\"https:\/\/becloudsolutions.com\/wp-content\/uploads\/2021\/09\/IMG_0333-1024x768-1.jpg 1024w, https:\/\/becloudsolutions.com\/wp-content\/uploads\/2021\/09\/IMG_0333-1024x768-1-300x225.jpg 300w, https:\/\/becloudsolutions.com\/wp-content\/uploads\/2021\/09\/IMG_0333-1024x768-1-768x576.jpg 768w, https:\/\/becloudsolutions.com\/wp-content\/uploads\/2021\/09\/IMG_0333-1024x768-1-640x480.jpg 640w\" sizes=\"auto, (max-width: 600px) 25vw, (max-width: 1024px) 25vw, 25vw\" \/>\n\t\t\t<div class=\"figc no-description\">\n\t\t\t\t<div class=\"figc-inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t<\/div>\n\n<\/div><div class=\"modula-item effect-pufrobo\" >\n\t<div 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title=\"IMG_0449-1024x768\" crop=\"\" width=\"640\" height=\"480\" src=\"https:\/\/becloudsolutions.com\/wp-content\/uploads\/2021\/09\/IMG_0449-1024x768-1.jpg\" data-src=\"https:\/\/becloudsolutions.com\/wp-content\/uploads\/2021\/09\/IMG_0449-1024x768-1.jpg\" data-caption=\"\" srcset=\"https:\/\/becloudsolutions.com\/wp-content\/uploads\/2021\/09\/IMG_0449-1024x768-1.jpg 1024w, https:\/\/becloudsolutions.com\/wp-content\/uploads\/2021\/09\/IMG_0449-1024x768-1-300x225.jpg 300w, https:\/\/becloudsolutions.com\/wp-content\/uploads\/2021\/09\/IMG_0449-1024x768-1-768x576.jpg 768w, https:\/\/becloudsolutions.com\/wp-content\/uploads\/2021\/09\/IMG_0449-1024x768-1-640x480.jpg 640w\" sizes=\"auto, (max-width: 600px) 25vw, (max-width: 1024px) 25vw, 25vw\" \/>\n\t\t\t<div class=\"figc no-description\">\n\t\t\t\t<div class=\"figc-inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t<\/div>\n\n<\/div><div class=\"modula-item effect-pufrobo\" >\n\t<div 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&nbsp; &nbsp; Progetto Portobello RAI BeCloud Solutions \u00e8 lieta di aver fornito a RAI &#8211; per il programma Portobello, in diretta su RaiUno, in prima serata al sabato sera, nel periodo tra Ottobre e Dicembre 2018 &#8211; un sistema di gestione [&#8230;]<\/p>\n<p><a class=\"btn btn-secondary understrap-read-more-link\" href=\"https:\/\/becloudsolutions.com\/it\/generali\/portobello-rai-progetto-becloud\/\">Leggi di pi\u00f9&#8230;<span class=\"screen-reader-text\"> from Progetto RAI \u2013 Portobello<\/span><\/a><\/p>\n","protected":false},"author":7,"featured_media":18400,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[6,8],"tags":[26,51,1488,1489],"class_list":["post-3299","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-generali","category-eventi","tag-cloud-contact-center","tag-contact-center","tag-portobello","tag-rai"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Portobello RAI - Progetto BeCloud Progetto RAI \u2013 Portobello - BeCloud Solutions<\/title>\n<meta name=\"description\" content=\"Portobello RAI: BeCloud ha gestito il sistema di gestione delle chiamate, per candidarsi come partecipanti, durante la diretta TV\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, 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