{"id":3299,"date":"2018-10-10T16:55:35","date_gmt":"2018-10-10T16:55:35","guid":{"rendered":"https:\/\/becloudsolutions.com\/?p=3299"},"modified":"2026-10-16T12:44:27","modified_gmt":"2026-10-16T10:44:27","slug":"portobello-rai-progetto-becloud","status":"publish","type":"post","link":"https:\/\/becloudsolutions.com\/it\/generali\/portobello-rai-progetto-becloud\/","title":{"rendered":"Portobello RAI: la soluzione Cloud Contact Center per la diretta TV"},"content":{"rendered":"<p>&nbsp;<\/p>\n<p>Nel settore dei <strong>media e dell&#8217;intrattenimento televisivo<\/strong>, la gestione dei grandi volumi di chiamate in ingresso rappresenta una sfidadi infrastruttura fondamentale. In occasione del ritorno dello storico programma <b>Portobello RAI<\/b>, andato in onda in diretta su <strong>RaiUno<\/strong> in prima serata al sabato sera (Ottobre &#8211; Dicembre 2018), <strong>BeCloud Solutions<\/strong> ha fornito l&#8217;<strong>architettura tecnologica per la gestione completa delle interazioni telefoniche in diretta e fuori onda<\/strong>.<\/p>\n<p>&nbsp;<\/p>\n<p>Il progetto <b>Portobello RAI<\/b> ha richiesto un sistema altamente affidabile e flessibile, capace di combinare lo <strong>smistamento delle chiamate<\/strong> per le centraliniste dello studio con un <strong>servizio continuativo h24 di segreteria telefonica e voicemail<\/strong> per la selezione dei partecipanti.<\/p>\n<p>&nbsp;<\/p>\n<h2><span style=\"color: #ff6600;\">Architettura e realizzazione del progetto Portobello RAI<\/span><\/h2>\n<p>Per rispondere alle specifiche esigenze della produzione televisiva, BeCloud Solutions ha implementato la piattaforma BeInContact &#8211; la suite <a href=\"https:\/\/becloudsolutions.com\/it\/generali\/cloud-contact-center\/\"><strong>Cloud Contact Center<\/strong><\/a> nativa dell&#8217;azienda &#8211; in modalit\u00e0 stand-alone.<\/p>\n<p>&nbsp;<\/p>\n<p>L&#8217;attivazione del progetto per il programma <b>Portobello RAI<\/b> ha previsto una configurazione avanzata basata su:<\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li><b>Interni telefonici dedicati<\/b>: creazione di linee dirette per la gestione in tempo reale delle candidature e delle interazioni durante la diretta;<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li><b>Registrazione integrale delle chiamate<\/b>: attivazione dei servizi di call recording per tracciare e archiviare tutte le conversazioni in ingresso;<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li><b>Sistemi di voicemail multilivello<\/b>: configurazione di diverse caselle di segreteria telefonica per consentire la raccolta dei messaggi anche negli orari di fuori onda.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h2><span style=\"color: #ff6600;\">Call flow e gestione intelligente dei flussi telefonici<\/span><\/h2>\n<p>La gestione del traffico telefonico per il programma <b>Portobello RAI<\/b> \u00e8 stata strutturata per smistare il motivo della chiamata in base alle scelte dell&#8217;utente via <a href=\"https:\/\/becloudsolutions.com\/it\/tecnologia\/ivr-system-software-ai-e-la-rivoluzione-del-customer-service\/\"><strong>IVR<\/strong><\/a> (Interactive Voice Response). I concorrenti e gli spettatori chiamavano un&#8217;unica numerazione nazionale messa a disposizione da BeCloud:<\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li><b>Durante la diretta televisiva<\/b>: la piattaforma BeInContact smistava istantaneamente le chiamate in ingresso verso gli interni delle centraliniste presenti nello studio di RaiUno;<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li><b>In orario di fuori onda<\/b>: l&#8217;IVR reindirizzava automaticamente i chiamanti verso un sistema di registrazione di messaggi audio, permettendo la raccolta strutturata dei dati per un successivo ricontatto da parte della redazione.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h2><span style=\"color: #ff6600;\">Processi IVR, segreterie e pannello web di riascolto<\/span><\/h2>\n<p>I flussi di chiamata in <strong>IVR<\/strong>\u00a0del progetto <b>Portobello RAI<\/b> sono stati suddivisi in tre aree operative ben definite:<\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li><b>Interazione diretta con lo studio<\/b>: inoltro diretto agli interni dello show o, in caso di fuori onda, deviazione automatica alla casella vocale;<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li><b>Partecipazione come pubblico o interazione con i concorrenti<\/b>: registrazione di messaggi vocali dedicati per l&#8217;interazione con le storie della trasmissione;<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li><b>Candidatura come concorrenti per le nuove puntate<\/b>: casella di segreteria telefonica strutturata per la raccolta dei contatti dei nuovi partecipanti.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>Per il <strong>riascolto<\/strong> e il <strong>download delle registrazioni<\/strong>, BeCloud ha predisposto un <strong>servizio di voicemail istantaneo<\/strong> e l&#8217;accesso a un pannello web dedicato. La redazione del programma ha cos\u00ec potuto ascoltare e gestire con semplicit\u00e0 le registrazioni di tutte le chiamate giunte al <strong>Contact Center<\/strong>, sia per le segreterie h24 sia per le telefonate andate in diretta TV.<\/p>\n<p>&nbsp;<\/p>\n<div  id=\"jtg-3399\" class=\"modula modula-gallery modula-columns\" data-config=\"{&quot;tabletHeight&quot;:800,&quot;mobileHeight&quot;:800,&quot;desktopHeight&quot;:800,&quot;enableTwitter&quot;:false,&quot;enableWhatsapp&quot;:false,&quot;enableFacebook&quot;:false,&quot;enablePinterest&quot;:false,&quot;enableLinkedin&quot;:false,&quot;enableEmail&quot;:false,&quot;randomFactor&quot;:0.5,&quot;type&quot;:&quot;grid&quot;,&quot;columns&quot;:12,&quot;gutter&quot;:10,&quot;mobileGutter&quot;:10,&quot;tabletGutter&quot;:10,&quot;desktopGutter&quot;:10,&quot;enableResponsive&quot;:&quot;0&quot;,&quot;tabletColumns&quot;:&quot;2&quot;,&quot;mobileColumns&quot;:&quot;1&quot;,&quot;lazyLoad&quot;:0,&quot;lightboxOpts&quot;:{&quot;animated&quot;:true,&quot;Thumbs&quot;:{&quot;type&quot;:&quot;modern&quot;,&quot;showOnStart&quot;:false},&quot;Toolbar&quot;:{&quot;display&quot;:{&quot;right&quot;:[&quot;close&quot;]},&quot;enabled&quot;:true},&quot;Carousel&quot;:{&quot;Panzoom&quot;:{&quot;touch&quot;:true},&quot;infinite&quot;:false},&quot;keyboard&quot;:{&quot;Escape&quot;:&quot;close&quot;,&quot;Delete&quot;:&quot;close&quot;,&quot;Backspace&quot;:&quot;close&quot;,&quot;PageUp&quot;:&quot;next&quot;,&quot;PageDown&quot;:&quot;prev&quot;,&quot;ArrowUp&quot;:&quot;prev&quot;,&quot;ArrowDown&quot;:&quot;next&quot;,&quot;ArrowRight&quot;:&quot;next&quot;,&quot;ArrowLeft&quot;:&quot;prev&quot;},&quot;wheel&quot;:&quot;slide&quot;,&quot;touch&quot;:true,&quot;backdropClick&quot;:&quot;close&quot;,&quot;l10n&quot;:{&quot;CLOSE&quot;:&quot;Close&quot;,&quot;NEXT&quot;:&quot;Next&quot;,&quot;PREV&quot;:&quot;Previous&quot;,&quot;Error&quot;:&quot;The requested content cannot be loaded. Please try again later.&quot;,&quot;PLAY_START&quot;:&quot;Start slideshow&quot;,&quot;PLAY_STOP&quot;:&quot;Pause slideshow&quot;,&quot;FULL_SCREEN&quot;:&quot;Full screen&quot;,&quot;THUMBS&quot;:&quot;Thumbnails&quot;,&quot;DOWNLOAD&quot;:&quot;Download&quot;,&quot;SHARE&quot;:&quot;Share&quot;,&quot;ZOOM&quot;:&quot;Zoom&quot;,&quot;EMAIL&quot;:&quot;Here is the link to the image : %%image_link%% and this is the link to the gallery : %%gallery_link%%&quot;,&quot;MODAL&quot;:&quot;You can close this modal content with the ESC key&quot;,&quot;ERROR&quot;:&quot;Something Went Wrong, Please Try Again Later&quot;,&quot;IMAGE_ERROR&quot;:&quot;Image Not Found&quot;,&quot;ELEMENT_NOT_FOUND&quot;:&quot;HTML Element Not Found&quot;,&quot;AJAX_NOT_FOUND&quot;:&quot;Error Loading AJAX : Not Found&quot;,&quot;AJAX_FORBIDDEN&quot;:&quot;Error Loading AJAX : Forbidden&quot;,&quot;IFRAME_ERROR&quot;:&quot;Error Loading Page&quot;,&quot;TOGGLE_ZOOM&quot;:&quot;Toggle zoom level&quot;,&quot;TOGGLE_THUMBS&quot;:&quot;Toggle thumbnails&quot;,&quot;TOGGLE_SLIDESHOW&quot;:&quot;Toggle slideshow&quot;,&quot;TOGGLE_FULLSCREEN&quot;:&quot;Toggle full-screen mode&quot;},&quot;Images&quot;:{&quot;Panzoom&quot;:{&quot;maxScale&quot;:2}},&quot;mainClass&quot;:&quot;modula-fancybox-container modula-lightbox-jtg-3399&quot;,&quot;Html&quot;:{&quot;videoAutoplay&quot;:0,&quot;videoTpl&quot;:&quot;&lt;video class=\\&quot;fancybox__html5video\\&quot; controls muted playsinline controlsList controlsList=\\&quot;nodownload\\&quot; poster=\\&quot;{{poster}}\\&quot; src=\\&quot;{{src}}\\&quot; type=\\&quot;{{format}}\\&quot; &gt;  Sorry, your browser doesn&#039;t support embedded videos, &lt;a href=\\&quot;{{src}}\\&quot;&gt; download &lt;\\\/a&gt; and watch with your favorite video player! &lt;\\\/video&gt;&quot;}},&quot;inView&quot;:false,&quot;email_subject&quot;:&quot;Check out this awesome image !!&quot;,&quot;email_message&quot;:&quot;Here is the link to the image : 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src=\"https:\/\/becloudsolutions.com\/wp-content\/uploads\/2021\/09\/IMG_0445-1024x768-1.jpg\" data-src=\"https:\/\/becloudsolutions.com\/wp-content\/uploads\/2021\/09\/IMG_0445-1024x768-1.jpg\" data-caption=\"\" srcset=\"https:\/\/becloudsolutions.com\/wp-content\/uploads\/2021\/09\/IMG_0445-1024x768-1.jpg 1024w, https:\/\/becloudsolutions.com\/wp-content\/uploads\/2021\/09\/IMG_0445-1024x768-1-300x225.jpg 300w, https:\/\/becloudsolutions.com\/wp-content\/uploads\/2021\/09\/IMG_0445-1024x768-1-768x576.jpg 768w, https:\/\/becloudsolutions.com\/wp-content\/uploads\/2021\/09\/IMG_0445-1024x768-1-640x480.jpg 640w\" sizes=\"auto, (max-width: 600px) 25vw, (max-width: 1024px) 25vw, 25vw\" \/>\n\t\t\t<div class=\"figc no-description\">\n\t\t\t\t<div class=\"figc-inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t<\/div>\n\n<\/div><div class=\"modula-item effect-pufrobo\" >\n\t<div class=\"modula-item-overlay\"><\/div>\n\n\t<div class=\"modula-item-content\">\n\n\t\t\t\t<a data-image-id=\"3310\" role=\"button\" tabindex=\"0\" rel=\"jtg-3399\" data-caption=\"\" aria-label=\"Open image in lightbox\" class=\"tile-inner modula-item-link\"><\/a>\n\t\t\t<img loading=\"lazy\" decoding=\"async\" class=\"pic wp-image-3310\"  data-valign=\"middle\" data-halign=\"center\" alt=\"\" data-full=\"https:\/\/becloudsolutions.com\/wp-content\/uploads\/2021\/09\/IMG_0355-1024x768-1.jpg\" title=\"IMG_0355-1024x768\" crop=\"\" width=\"640\" height=\"480\" src=\"https:\/\/becloudsolutions.com\/wp-content\/uploads\/2021\/09\/IMG_0355-1024x768-1.jpg\" data-src=\"https:\/\/becloudsolutions.com\/wp-content\/uploads\/2021\/09\/IMG_0355-1024x768-1.jpg\" data-caption=\"\" srcset=\"https:\/\/becloudsolutions.com\/wp-content\/uploads\/2021\/09\/IMG_0355-1024x768-1.jpg 1024w, https:\/\/becloudsolutions.com\/wp-content\/uploads\/2021\/09\/IMG_0355-1024x768-1-300x225.jpg 300w, https:\/\/becloudsolutions.com\/wp-content\/uploads\/2021\/09\/IMG_0355-1024x768-1-768x576.jpg 768w, https:\/\/becloudsolutions.com\/wp-content\/uploads\/2021\/09\/IMG_0355-1024x768-1-640x480.jpg 640w\" sizes=\"auto, (max-width: 600px) 25vw, (max-width: 1024px) 25vw, 25vw\" \/>\n\t\t\t<div class=\"figc no-description\">\n\t\t\t\t<div class=\"figc-inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t<\/div>\n\n<\/div><div class=\"modula-item effect-pufrobo\" >\n\t<div class=\"modula-item-overlay\"><\/div>\n\n\t<div class=\"modula-item-content\">\n\n\t\t\t\t<a data-image-id=\"3322\" role=\"button\" tabindex=\"0\" rel=\"jtg-3399\" data-caption=\"\" aria-label=\"Open image in lightbox\" class=\"tile-inner modula-item-link\"><\/a>\n\t\t\t<img loading=\"lazy\" decoding=\"async\" class=\"pic wp-image-3322\"  data-valign=\"middle\" data-halign=\"center\" alt=\"\" data-full=\"https:\/\/becloudsolutions.com\/wp-content\/uploads\/2021\/09\/4-1024x768-1.jpg\" title=\"4-1024x768\" crop=\"\" width=\"640\" height=\"480\" src=\"https:\/\/becloudsolutions.com\/wp-content\/uploads\/2021\/09\/4-1024x768-1.jpg\" data-src=\"https:\/\/becloudsolutions.com\/wp-content\/uploads\/2021\/09\/4-1024x768-1.jpg\" data-caption=\"\" srcset=\"https:\/\/becloudsolutions.com\/wp-content\/uploads\/2021\/09\/4-1024x768-1.jpg 1024w, https:\/\/becloudsolutions.com\/wp-content\/uploads\/2021\/09\/4-1024x768-1-300x225.jpg 300w, https:\/\/becloudsolutions.com\/wp-content\/uploads\/2021\/09\/4-1024x768-1-768x576.jpg 768w, https:\/\/becloudsolutions.com\/wp-content\/uploads\/2021\/09\/4-1024x768-1-640x480.jpg 640w\" sizes=\"auto, (max-width: 600px) 25vw, (max-width: 1024px) 25vw, 25vw\" \/>\n\t\t\t<div class=\"figc no-description\">\n\t\t\t\t<div class=\"figc-inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t<\/div>\n\n<\/div><div class=\"modula-item effect-pufrobo\" >\n\t<div class=\"modula-item-overlay\"><\/div>\n\n\t<div 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title=\"IMG_0333-1024x768\" crop=\"\" width=\"640\" height=\"480\" src=\"https:\/\/becloudsolutions.com\/wp-content\/uploads\/2021\/09\/IMG_0333-1024x768-1.jpg\" data-src=\"https:\/\/becloudsolutions.com\/wp-content\/uploads\/2021\/09\/IMG_0333-1024x768-1.jpg\" data-caption=\"\" srcset=\"https:\/\/becloudsolutions.com\/wp-content\/uploads\/2021\/09\/IMG_0333-1024x768-1.jpg 1024w, https:\/\/becloudsolutions.com\/wp-content\/uploads\/2021\/09\/IMG_0333-1024x768-1-300x225.jpg 300w, https:\/\/becloudsolutions.com\/wp-content\/uploads\/2021\/09\/IMG_0333-1024x768-1-768x576.jpg 768w, https:\/\/becloudsolutions.com\/wp-content\/uploads\/2021\/09\/IMG_0333-1024x768-1-640x480.jpg 640w\" sizes=\"auto, (max-width: 600px) 25vw, (max-width: 1024px) 25vw, 25vw\" \/>\n\t\t\t<div class=\"figc no-description\">\n\t\t\t\t<div class=\"figc-inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t<\/div>\n\n<\/div><div class=\"modula-item effect-pufrobo\" >\n\t<div class=\"modula-item-overlay\"><\/div>\n\n\t<div class=\"modula-item-content\">\n\n\t\t\t\t<a data-image-id=\"3330\" role=\"button\" tabindex=\"0\" rel=\"jtg-3399\" data-caption=\"\" aria-label=\"Open image in lightbox\" class=\"tile-inner modula-item-link\"><\/a>\n\t\t\t<img loading=\"lazy\" decoding=\"async\" class=\"pic wp-image-3330\"  data-valign=\"middle\" data-halign=\"center\" alt=\"\" data-full=\"https:\/\/becloudsolutions.com\/wp-content\/uploads\/2021\/09\/3-1024x768-1.jpg\" title=\"3-1024x768\" crop=\"\" width=\"640\" height=\"480\" src=\"https:\/\/becloudsolutions.com\/wp-content\/uploads\/2021\/09\/3-1024x768-1.jpg\" data-src=\"https:\/\/becloudsolutions.com\/wp-content\/uploads\/2021\/09\/3-1024x768-1.jpg\" data-caption=\"\" srcset=\"https:\/\/becloudsolutions.com\/wp-content\/uploads\/2021\/09\/3-1024x768-1.jpg 1024w, https:\/\/becloudsolutions.com\/wp-content\/uploads\/2021\/09\/3-1024x768-1-300x225.jpg 300w, https:\/\/becloudsolutions.com\/wp-content\/uploads\/2021\/09\/3-1024x768-1-768x576.jpg 768w, https:\/\/becloudsolutions.com\/wp-content\/uploads\/2021\/09\/3-1024x768-1-640x480.jpg 640w\" sizes=\"auto, (max-width: 600px) 25vw, (max-width: 1024px) 25vw, 25vw\" \/>\n\t\t\t<div class=\"figc no-description\">\n\t\t\t\t<div class=\"figc-inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t<\/div>\n\n<\/div><div class=\"modula-item effect-pufrobo\" >\n\t<div class=\"modula-item-overlay\"><\/div>\n\n\t<div class=\"modula-item-content\">\n\n\t\t\t\t<a data-image-id=\"3338\" role=\"button\" tabindex=\"0\" rel=\"jtg-3399\" data-caption=\"\" aria-label=\"Open image in lightbox\" class=\"tile-inner modula-item-link\"><\/a>\n\t\t\t<img loading=\"lazy\" decoding=\"async\" class=\"pic wp-image-3338\"  data-valign=\"middle\" data-halign=\"center\" alt=\"\" data-full=\"https:\/\/becloudsolutions.com\/wp-content\/uploads\/2021\/09\/IMG_0449-1024x768-1.jpg\" 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chiamate in ingresso rappresenta una sfidadi infrastruttura fondamentale. In occasione del ritorno dello storico programma Portobello RAI, andato in onda in diretta su RaiUno in prima serata al sabato sera (Ottobre &#8211; Dicembre 2018), BeCloud Solutions ha fornito l&#8217;architettura tecnologica per [&#8230;]<\/p>\n<p><a class=\"btn btn-secondary understrap-read-more-link\" href=\"https:\/\/becloudsolutions.com\/it\/generali\/portobello-rai-progetto-becloud\/\">Leggi di pi\u00f9&#8230;<span class=\"screen-reader-text\"> from Portobello RAI: la soluzione Cloud Contact Center per la diretta TV<\/span><\/a><\/p>\n","protected":false},"author":7,"featured_media":18400,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[6],"tags":[26,51,1488,1597,1489,1598],"class_list":["post-3299","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-generali","tag-cloud-contact-center","tag-contact-center","tag-portobello","tag-portobello-rai","tag-rai","tag-raiuno"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Portobello RAI: il Cloud Contact Center di BeCloud<\/title>\n<meta name=\"description\" content=\"Gestione delle chiamate in diretta TV del programma Portobello RAI: soluzione Cloud Contact Center BeInContact per gestire picchi e voicemail\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, 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