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CTI/CRM Integration with Be360°

Integration Platform as a Service (iPaaS),  in the words of Gartner, is  a suite of cloud services enabling the development, execution and governance of integration flows connecting any combination of on-premises and cloud-based processes, services, applications and data in individual or across multiple organizations.

Gartner sees iPaaS emerging as the next-generation integration technology, gradually replacing traditional forms of integration middleware. In coming years, iPaaS will provide the last essential component to realizing the benefits of a cloud architecture.Keeping this in mind, we created Be360° a complete and flexible iPaaS to integrate your cloud or on premise applications with others existing clouds and applications.

Be360° is the next generation integration platform (iPaaS) for integrating cloud applications with one another, and with on-premise and legacy applications. Be360° provides a sophisticated and standards based service-oriented integration architecture, supporting the interoperability between applications data using modern programming languages and voice communications. This is built using the standard network protocols to efficiently connect your public cloud services with traditional on-premise and private cloud applications.

Unlike most niche SaaS providers that simply ship files between on-premise and cloud applications, Be360° enables real-time information sharing and reporting across hybrid clouds and on-premise systems; based on this you can integrate any combination of SaaS and On-Premise Applications.

With Be360° we offer an open and flexible platform to service multiple environments to deliver your integrations using different technologies, protocols and data formats. The platform can scale to support many applications modelled in a standardised and efficient way, and also offers modern integration platform to protect against data and reporting silos, and extending the value of both new and existing IT investments.

CTI CRM integration

Integrations

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Be360° provides a sophisticated integration between BeinContact (our Cloud based contact center platform) and Salesforce. Be360° includes an integrated phone panel within Salesforce that agents can use to make and receive calls.
When inbound sales or service calls come in, the panel can displays the incident number or the caller’s name, the phone number and other calls detail , creating a new task after the call is handled by the agent (wrap time).

Be360° provides a sophisticated integration between BeinContact (our Cloud based contact center platform) and Oracle Service CloudBe360° includes an integrated phone panel within Oracle Service Cloud that agents can use to make and receive calls. When inbound sales or service calls come in, the panel can displays the incident number or the caller’s name, the phone number and other calls detail, creating a new task after the call is handled by the agent (wrap time).