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CRM and Customer Experience

BeCloud brings the knowledge and experience of working in a wide range of sectors and environments (B2C / B2B), with over 15 years of group international experience and coverage in over 20 countries around the world we have provided advice, support and direction in a range of areas, both from a business and commercial standpoint as well as technical and development.

Customer Engagement Strategy

We work with our customers both from a CRM and Customer Experience perspective to assist in developing long term strategy for success.

  • CRM Implementation Planning: Process analysis, re-engineering and scoping
  • Customer Journey Planning: Planning and building our customer experience model through process and technology  (Web Marketing, eCommerce, Customer Service and Loyalty)
  • Project Management: End-to-End management of CRM Implementation, through stakeholder requirements, business planning and implementation roll-out.

Application Implementation – CRM and CX Applications

Product implementation always follows a strategy whether built in conjunction with us, or independently. These services enable your strategy to become reality through the implementation and integration of new technology.

  • Design Process: Taking your strategy and processes, and designing how they would look through the technology and to your customers or internal users.
  • Implementation: Configuration, development and integration of the technology to your IT infrastructure.
  • Test management: Ensuring that your product is fit for use before going live.
  • Training and User Adoption: providing advice and management of a user adoption strategy and co-ordination of the training to suit the business.

Maintenance and Support

  • Consultancy Support Contracts: enable our customers to have a part time ad hoc subject matter expert (SME) available to help you at short notice. They become part of your business: understand how you operate and become available as and when you need them.
  • Application and Administration Support: BeCloud provides outsourced management of system administration on Oracle CX and CRM applications under an SLA model.