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BeInContact 3.15: new features

Cobrowsing Between Agents and Customers

Cobrowsing allows the agent to see the customer’s screen and follow along with the customer’s scrolling movements

Email Routing in Salesforce.com Integration

BeInContact version 3.15 introduces a way to keep track of email routing in Salesforce.com. Agent Desktop is used for handling emails, and SFDC is used for handling screen pop.

Microsoft Exchange Web Service Support

Email scenario entries can be configured for Microsoft Exchange email retrieval and email sending. The new server protocol works with Exchange 2013, Outlook.com, and Hotmail.com managed services.

Wallboard

BeInContact 3.15 introduces new Wallboard to allow real time supervisioning of Contact Center Campaign and services.

Web-Initiated SMS Conversation

A new Mobile API method enables customers to initiate an SMS conversation from a website.

Additional HTTP Request Headers Support in IVR designer:

now in the IVR call flow we are able to call extra HTTP headers.