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BeInContact 3.16: new features

What’s new? Here’s a preview.

The following features and enhancements have been added in version 3.16:

Wallboard Builder

Customize the look and display of your contact center’s wallboard by using a graphic editor.

Out-of- the-box CTI integration with ServiceNow

BeInContact is pre-integrated with ServiceNow IT service management software

New chat functionalities

Use emojis, customize content, style, colors, font, size and much more by using the new graphic Chat Widget.

Web callback

A visitor to a company’s website can initiate a phone call with the company’s call center by requesting a callback to a specified number.

CTI integration with Salesforce, a new functionality

It is possible to have multiple Salesforce integration accounts.

Caller IDs for Agents

Agents have a traceable personal ID, in this way the customer can call back and reach the same agent who placed the call.

Download the datasheet to discover all the new features of the new BeInContact 3.16 release:

  • Wallboard Builder
  • Integration ServiceNow
  • Supervisor Sub-Teams and All Teams View
  • “Agent Ahead of Me” Wallboard widget
  • Reporting and metrics
  • Web Chat
  • Integrations and APIs
  • Telephony
  • Security
  • Misc
  • Quality Assurance

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