Generals

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Cloud Contact Centre Solutions: Top 4 things to consider

Business Case, Business Case, Business Case!   It’s easy to say “We need to move to...

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Strategies for Optimising the Customer Experience in an Omnichannel Contact Center

Omnichannel software provides very high potential, it helps you provide an excellent customer...

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Optimize your Contact Center with CCaaS

CCaaS or Contact Center As a Service refers to a Cloud-based Customer Experience solution that...

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How to choose a call center software?

Investing in call center software is the right move for many businesses, but there are a few...

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Contact Center as a Service (CCaaS)

    Customer service is an important part of many businesses and organizations as...

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Can Microsoft Teams replace your telephone system?

  Can Microsoft Teams replace your telephone system? The ways of working have changed...

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Guidelines for a safe transition to the Cloud

  To face the transition to the Cloud in complete safety and to stem the typical risks...

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BeCloud for COVID-19 Emergency

In a moment of extreme emergency like the one we are experiencing, BeCloud Solutions in addition...

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Project RAI – Portobello

Cloud Contact Center with answering machine management Live TV on RaiUno...

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New Partner: Ekulus

Ekulus, a technology firm specialized in consulting and centred around Single Customer View and...

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Customer Centricity = Customer Service

Customer Service: A customer-centric organization Customer behavior has changed and customer...

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