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"Most Scalable, Flexible and Reliable Solution”

WHY BECLOUD SOLUTIONS?

BeCloud Solutions is a Cloud Contact Center Applications consultancy with 15 years experience with particular focus on:

  • Software Call Center
  • Contact Center as a Service (CCaaS)
  • CRM/CX as a service
  • Integration Platform as a service (IPaaS)
BeCloud Solutions

THINKING TO GET ON THE CLOUD?

OUR PRODUCTS AND SOLUTIONS

Cloud Contact Center

Your contact center is a mission-critical part of business. Our Cloud Contact Center platform is architected from the ground up for high availability and reliability and has…

IVR

The Interactive IVR Designer is a rapid application that provides a set of program building blocks that are easier to use and faster to learn than traditional APIs.

Telemarketing Software

Our solution is a comprehensive package for call center telemarketing campaign management and predictive dialling tools that drive productivity and profitability whilst ensuring compliance.

Recording and Quality Monitoring

We provide multimedia recording, including screen recording enabling users to store and access all caller/agent interactions from all channels and all media.

Real Time and Historical Report

Our BeInContact solution delivers hundreds of detailed “out of the box” reports including inbound / outbound reports, agent reports, survey reports, and more.

ACD

Skills-based ACD Routing matches the most appropriate agent to each contact. Sending returning customers to the same agent who handled the original interaction.

CTI/CRM Integrations

We created Be360° the next generation integration platform (iPaaS) for integrating cloud applications with one another, and with on-premise and legacy applications.

CRM and Customer Experience

We work with our customers both from a CRM and Customer Experience perspective to assist in developing long term strategy for success (implementation, project management…

Telephony and Voice Connectivity

BeCONNECT is the solution that we provide with the goal to cover all the customer aspects from the networking connection point of view, to the geographical phone number provisioning.

Customer Experience Evolution is BeCloud Evolution

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Call Center

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Contact Center

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Relationship Center

OUR SERVICES

Inbound

The challenge for inbound operations is to resolve customer queries in the fastest possible time, using the least complex path. BeinContact Contact Center enables speed, efficiency and excellence to meet these goals, ensuring a smooth customer experience.

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Outbound

Automated outbound dialling can be a powerful productivity tool for organizations that depend on proactive outreach in their business models.

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Outsourcing Services

Provide the most innovative and flexible solution to your clients with BPO Solutions from BeCloud. It is necessary to make your organization responsive to fast changing market conditions and to be scalable for business fluctuations.

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Customer Support

We provide a range of services dedicated to our customers, with the goal to have the best and complete support plus the capability to training the customer resources with different type of training, not only related to the BeCloud products and solutions.

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headquarter

HEADQUARTER –  ITALY

BeCloud Solutions Italia Srl

Headquarter:  Via Molise 6, Seregno

20831 – MB – Italy

 Phone: +39 02 89356006

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MILAN – ITALY

BeCloud Solutions Italia Srl

P.le Biancamano, 8, Milano  

20121 – MI  – Italy

 Phone: +39 02 89356006

london

UNITED KINGDOM

BeCloud Solutions Ltd      

Fore Royal Gorley Road, Linbrook, Ringwood, Hampshire,

BH24 3LD – UNITED KINGDOM        

 Phone :+44 20 35294862

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